Tracy Crenshaw

Customer Service Representative

Desert Hot Springs, CA, 92240

760-***-**** ad3ztn@r.postjobfree.com

Professional Experience

Shiftsmart

Merchandiser May 2022 - May 2023

• Responsible for managing the merchandising of products within a given area, ensuring that products are adequately stocked and correctly displayed

• Conducted store visits and audits to ensure product displays were properly set up, and to identify any opportunities for product or display improvement

Doordash

Delivery Driver May 2020 - April 2022

• Delivered packages to customers in a timely, safe, and efficient manner

• Followed all safety protocols and regulations

Adhered to all DOT regulations and traffic laws while on the road Banner Health

Environmental Services Technician September 2019 - May 2020

• Managed multiple environmental service projects to ensure all areas were kept to a high standard of cleanliness

• Ensured all areas were stocked with necessary supplies and materials

• Coordinated with other departments to ensure the proper disposal of hazardous materials Pilot Flying J

Store Cashier August 2019 - May 2020

• Processed customer transactions accurately and efficiently using point of sale software

• Assisted customers with locating items, answering questions, and providing product information

• Greeted customers in a friendly and professional manner The Virtual Call Center, Inc

Customer Service Representative February 2018 - August 2019

• Managed customer inquiries and complaints in a professional and timely manner

• Demonstrated strong customer service skills by successfully resolving customer complaints

• Answered incoming calls in a timely and professional manner Community Howard Regional Health

Environmental Services Technician July 2016 - February 2018

• Performed daily custodial services for a large medical facility, including mopping, vacuuming, and dusting

• Disinfected and cleaned bathrooms, workstations, and other surfaces

• Utilized chemical cleaning products and operated cleaning equipment safely Education

Associate degree in business administration

Ivy Tech Community College at Kokomo, IN

Google Digital Marketing & E-commerce Professional Certificate Key Skills

• Communication

• Organization

• Customer Service

• Empathetic

Listening

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