LaQuita Holmes

**** ******** ***** *******, ** **601

202-***-****

Professional Experience:

**/** – Present Pentagon Federal Credit Union Chantilly Va.

Production Operator Shift Supervisor

Operates computer console and peripheral equipment to ensure efficient and continuous processing of systems consistent with department and computer operations procedures. Monitors production systems running to ensure that schedules are met and exceptions are handled according to procedure. I can work unsupervised and provides technical supervision for less experienced staff. I am responsible for the PFCU nightly production batch cycle. Restarting jobs using CA/Jobtrac3 and Doclib instructions. I coordinate job abend resolution with the oncall support/technical personnel. Monitor and call support for the ATMs. Provide daily turnover, by detailing problems and updates to open problems. Responsible for the weekend IPL’s. I have the trust of the oncall server support to help with applying update patches for the servers. Answering the IT Hotline phone and doing password resets, enable ID’s, purge the user from a system. I have the ability of opening, updating and closing tickets and providing PC Support for all IT Hotline calls and Production abends. I perform daily checks on systems (HNC, tape drives, ATM).I supervise and train new employees on the night shift on the different systems that we monitor, server reboots and migrations. I also put together the morning report for manager approval.

09/07 – 11/11 Chevy Chase Bank Laurel Md.

Production Support Lead

Modify JCL for input into the CA-7 Scheduler database, and perform JCL updates to the CA-7 JCL libraries. Design, submit and prepare flowcharts within the CA-7 documentation database. Migrate JCL into production through Roscoe. Perform JCL checks with the use of CA-Scheduler,Roscoe and TSO. Create and update problem reports using informan in TSO. Look at the output of the job in sarjcl or sarrpt. All mainframe jobs execute through CA-7. Each shift are responsible for giving acurate turn over for the next shift. Check status and restart of jobs through CA-11. Modify and check jcl before restarting or resubmitting the job. Check the prose of any job that abends for the correct procedures for restarting, resubmitting or force complete the job. Any job that abends must have a problem report sent to the programmer. First shift always follow-up on these reports so that when the problem has been corrected the ticket can be close.

07/00 – 09/07 DSI Systems Inc. Springfield Va.

Duty Scheduler

Treasury Clearance

Arranging all production JCL programmed job stream using an automated CA-7 scheduler. Organizing Customs required jobs determining changes, new requirements and problems as they accrue during job execution. Scheduling users access and down time for on-line systems. Establishing production for Customs complete workload. Investigating abends and abnormal job execution, perform job reruns, and review output to ensure normal termination of jobs. Interact with programmers when troubleshooting abends and other problems during their scheduled job that is running. Supporting disaster recovery activities and operation at the Customs hotline when needed. Testing and documenting upgrades and new releases. Assisting with the Y2k compliance review, testing and documentation. Modify JCL for input into the CA-7 Scheduler database, and perform JCL updates to the CA-7 JCL libraries. Design, submit and prepare flowcharts within the CA-7 documentation database. Migrate JCL into production through Roscoe. Perform JCL checks with the use of CA-Scheduler,Roscoe and TSO. Design and correct criteria errors in ca-dispatch. Check status and restart of jobs through CA-11.

07/98 – 07/00 ViaTech Systems Inc. Springfield Va.

Computer Operator / Tape Librarian

Treasury Clearance

Operated IMB ES9000 master console to ensure online availability for the United States Customs Data Center. Working in a computing environment with IBM CMOS processors, Hitachi DASD 9960’s,with OS/MVS, windows/NT. Operated system peripheral devices. Print and distribute reports, initialize and label tapes. Managed a large tape library utilizing UCC1’s Tape Management System (TMS). Arranging out going tapes for FED-X to pick up for government personnel. Assist operations in locating tape and reels that may be lost or misplaced. Keeping a daily log of all in and out tapes.

08/94 – 07/98 We Care Adult Services Largo MD

Transportation Coordinator

Supervised a staff for 10-15 employees for the elderly citizen with disabilities. Scheduled transportation from the adult facility and to all doctor appointments. Arranged times for pick-up and drop off to ensure a secured and safe environment for elderly. Hired new staff and set up in house training for the elderly. Discuss with the care-givers about the elderly scheduled to minimized errors during pick up and drop off times to meet their need.

Education: Computer Learning Center 01/99 – 07/01

Oracle Database, Network Administration, Performance tuning, Back-up recovery, PL/SQL performance and Reports.

CA-7, CA-11, JCL, TSO, CA-Dispatch, Microsoft Excel,Roscoe, Informan, Endeavor, Sarjcl, Sarrpt, Quickbooks, Outlook, Word and PowerPoint and Unicenter Job Management.

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