Case Manager Office
Resume:
Lisa E Villasenor
South Gate, CA 90280
ad3zqi@r.postjobfree.com
Highlights and Qualifications:
** ***** ** ****** **************, Case Management, and Customer Service experience. Has worked primarily in the Workmen’s Compensation Industry by servicing the needs on injured employees and employers.
Over 10 years of experience and an Office Manager. Responsible for 8 offices and up to 80 employees. Hired and trained front office personnel and Case Managers/Counselors. Conducted minor Human Resources procedures, such as payroll and maintaining employee records, as well as new hire paperwork and termination procedures.
As a Case Manager/Intake Coordinator, I would assist clients via phone or in person with explanation of benefits and procedures, completing paperwork, and making proper recommendations. Completed applications and forms, with documentation as needed. Verify information and documentation. Maintain records. Answer and direct phone calls. Assist in front office with anything needed. Handle customer inquiries and complaints.
Able to communicate fluently in English and Spanish.
Proficient in MS Office Programs.
Truly enjoy helping and assisting people and maintaining a positive work environment.
Work Experience:
05/22-11/22 Laura M. Wilson & Associates, Santa Fe Springs CA
Position: Case Manager/Intake Coordinator
01/22-2/22 Bristol Hospice, Irvine CA
Position: Intake Coordinator
Lisa E Villasenor
Work Experience:
04/90-04/19 RehabWest, Inc. San Marcos, CA
Positions: 2007-2019 WorkAbiltiy Consultant/Case Manager
1998-2007 Regional Manager/Work Ability Consultant
1996-1996 Office Manager/Bilingual Vocational Counselor
1992-1995 Bilingual Vocational Counselor
1990-1992 Bilingual Job Developer
Education:
1990 National Education Center, City of Commerce, CA
Degree: AA Degree in Business Management
Professional Affiliations:
2003-2019 Southern California Rehabilitation Exchange
2003-2019 Organization of Bilingual Rehabilitation Association
References:
Available upon request.
Contact this candidate