Customer Service Representative
Resume:
AMANDA HANEY
Aurora, CO *****
**************@*****.***
I am a hardworking, dedicated and efficient individual. I strive to have a positive attitude to make things in the workplace run smoothly and to achieve ultimate customer satisfaction. I enjoy working in a fast paced and organized environment that allows me to challenge my skills while being efficient and having one call resolutions.
Work Experience
Customer Care Advocate
Sunrun - Denver, CO
October 2023 to January 2024
• Take incoming calls in a fast paced environment
• Review contracts
• De escalate
• Take payments
• Explain invoices
Customer Service Representative
UCHealth - Aurora, CO
April 2023 to July 2023
• Take income phone calls from patients
• Schedule appointments
• Send triages to doctors
• Display exceptional care and understanding
• Work with multiple systems
• Follow up with patients
• Change types of appointments
Customer Solutions Specialist
Homeadvisor - Denver, CO
April 2021 to April 2023
Primary responsibilities include customer service, working with homeowners and contractors to help get resolution on complaints, creating complaints, terminating contractors for non-resolution, third party arbitration, closing complaints, taking ratings and reviews, outbound calls, time management to set schedules to call homeowners and contractors, sending emails, filing reports on xcel. Customer Service Representative
REVENUE ENTERPRISES - Aurora, CO
December 2018 to April 2021
Primary responsibilities include customer service, reviewing medial claims, sending claims to coding for review, sending emails, calling medical insurance, helping train new hires, taking payments, outbound calls for collecting payments, inbound calls in a fast-paced high volume center. Receptionist
weyer enterprises - Centennial, CO
April 2018 to December 2019
Primary responsibilities include customer service, scheduling, taking payments, creating work orders, making contracts, doing job expenses and cleaning the office. I also have responsibilities with doing property walks, ordering office supplies, general office duties. August 2015 to April 2018
Customer Service Representative
24-7 intouch (netflix) - Aurora, CO
November 2013 to August 2015
Primary responsibilities include customer service, troubleshooting and billing in a fast-paced environment. Help develop agents and teams. I also have responsibilities helping with training and focus groups.
Filler/prep/cashier
ZOUP - Greenwood Village, CO
December 2011 to February 2013
Primary responsibilities include filling soup, customer service, food prep, and cashier Customer Service Representative II
24-7 intouch (netflix) - Aurora, CO
Primary responsibilities include coaching agents and listening to calls. Also taking my own calls in a fast- paced environment doing customer service, troubleshooting. and billing. Help training new agents and doing focus groups.
Making a focus for agents.
Education
HIGH SCHOOL DIPLOMA
SMOKY HILL HIGH SCHOOL
May 2011
Skills
• Highly self-motivated and self-starter
• Excellent verbal/ written communication skills
• Troubleshooting and thinking outside the box for resolution
• Can work independently or in a group
• cashier
• food prep
• De-escalation
• strong customer service skills, focusing on client experience
• development (coaching’s/training)
• troubleshooting
• billing
• phone
• excel
• windows XP
• 7
• 8
• 10
Contact this candidate