Grace OrlandoL

*** ****** **. **.

River Vale, NJ 07675

201-***-****

ad3zoa@r.postjobfree.com

Energetic business minded, self starter. Deadline driven with strong organizational and customer service skills. Meets multiple deadlines. Cognizant of business acumen.

Green Way Markets, Ridgewood, NJ. 2024-2024

Deli Clerk

● Serviced deli department preparing customer's product requests.

● Prepared deli sandwiches daily.

● Refreshed sandwich ingredients as needed.

● Regularly cleaned work area.

● Closed/ cleaned deli area. Included cleaning meat, cheese slicers. Covered deli case products. Washed needed utensils. Swept and mopped deli area. The GAP Inc., Woodcliff Lake NJ. 2022- 2023

Sales Associate

● Generated sales revenue primarily within Gap body. Body includes Gap fit, pajamas and under garments.

● Straightened and sized all products throughout the store.

● Aided customers in finding their needed sizes. Product unavailable on sales floor, used hand held device to confirm if product in stockroom or available online.

British Telecom, Edison, NJ. 2011-2012

Provisioning Coordinator

● Implementation and project management of BT voice and data services.

● Worked with BT preferred telecom vendors for pricing and provisioning requests. Ensured provisioning intervals were met and pricing requests were turned around as quickly as possible. TELEDYNAMICS SECAUCUS, NJ 2009 -2010

Account Executive

● Generated sales revenue for Fortune 500 accounts.

● Directed the technical and service support to attain revenue goals.

● Prepared sales forecasts, account status reports and recommendations to enhance account growth.

● Handled contract negotiations.

AIG TECHNOLOGIES, LIVINGSTON, NJ 2005-2007

Cost Analyst/Provisioning Coordinator WAN/MAN Service.

● International & Domestic Network service provisioning 1000 AIG voice/data sites/12 major business units.

● Vendor Management/Monthly Service Meetings - Worked with AIGT preferred telecom vendors for pricing and provisioning requests.

● Management of AIGT’s Internal Circuit Inventory for Cost Control and Charge Back Emphasis was given to service disconnect management. This activity produced nearly $15,000/month average savings. BANK OF AMERICA, NORWOOD, NJ. 2004-2005

Personal Banker

● Established, retained and deepened relationships with Consumer and Small Business banking center customers and potential customers to achieve sales goals and provide quality customer service.

● Opened and serviced Deposit Accounts, Cash Reserves, Credit Cards, Personal Loans, Home Equity lines/loans, Home Mortgages and refinances.

BEAR STEARNS & CO. INC., NEW YORK, NY. 2001-2004

Carrier Services Engineer ITG - WAN/MAN.

● Provided technical and product related support to the provisioning, engineering and operations departments on various telecommunications services throughout 14 domestic and international branches.

● Assisted billing services and finance departments in resolving carrier billing problems. Produced savings by eliminating unused telecom facilities.

WINSTAR COMMUNICATIONS INC., NEW YORK, NY. 1999 - 2001 TechnicalConsultant – Winstar National.Accounts

● Provided pre and post sale technical support directly to customers and sales organization for Domestic local and long distance services, Internet and Frame Relay data services.

● Assisted sales teams with RFPs/RFIs. Provided input on customers’ requirements and product/ service engineering details. Project management and service provisioning .across all product.

● Coordinated Real Estate Services process for the deployment of Winstar’s Wireless Fiber Services/Install of 38 GHZ antennas. FRONTIER COMMUNICATIONS INC., SECAUCUS, NJ 1996 - 199 Sales Engineer – Small Business Account.

● Pre / post sale technical support for all products & services.

● Project management, service provisioning (voice & data), to ensure customer satisfaction.

● Provided basic telecom training for general business sales organization. MCI TELECOMMUNICATION CORPORATION, NEW YORK, NY 1989 – 1996 Technical Consultant II - Global National. Accounts (Financial Market)

● Provided pre and post sale technical support to customers and sales, with respect to Domestic and International voice and data services. Responsible for monthly service performance reports for customers and internal review.

● Provided customer feedback to the Sales, Marketing and Product Development Groups in MCI.

● Prepared RFI/RFPs as well sales presentations, to the financial Industry customers. Skills

Administrative/Education/Project Management/Time management/Healthcare/ Customer Service Cost & Inventory/Service provisioning/Presentation PACE UNIVERSITY, PLEASANTVILLE, New York

BA/ Major Spanish/ Minor Business Administration

NEW YORK UNIVERSITY SCHOOL OF CONTINUING EDUCATION Certification Program for Telecommunications and Data Communications

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