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Customer Service Ramp Agent

Location:
Orlando, FL
Posted:
February 28, 2024

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Resume:

JESUS CLEMENTE

407-***-****

ad3zo3@r.postjobfree.com

I dedicated myself to sports for 8 years, I obtained sports scholarships from universities in athletics and cross country. This sports experience helped me acquire discipline, leadership, self-confidence, teamwork, organization, adaptability, technical proficiency, stakeholder Management, problem-Solving, and communication. I had two years of college education and acquired skills in Microsoft Office, Excel, Microsoft Word and Power Point. Ability to set priorities and perform multiple tasks in minimal time. Multitasking ability. I’m willing to learn and explore new areas, and I’m able to work under pressure and with minimal supervision. Good oral and written communication skills. The objective for which I’m willing to obtain a challenging position in an accredited organization is to expand my learning, knowledge and skills.

EXPERIENCE

• APRIL 2018 FOOD SERVER WORKER, CAMILE’S RESTAURANT. Operated cash registers, perform cleaning duties of restaurant to proper sanitation standards, provided excellent customer service, assist with food preparation.

• AUGUST 2020 CASHIER, 7 ELEVEN. Operated cash registers with excellent customer service, performed process of inventory, performed cleaning duties.

• MAY 2020 - 2021 FOOD DELIVERY WORKER, DOOR DASH. Performing excellent customer service to clients delivering their food on time.

• MARCH 2021 BROKER ASSISTANT MANEGER, QUALITY MORTGAGE. Manage the office, handle the procedure of the target of customers and perform work on the computer.

• AUGUST 2022 LEAD DRIVER, MANAGED LABOR SOLUTIONS (MLS). Manage rental car garages and drive them at the airport.

• JANUARY 2023 LEAD RAMP AGENT, ALLIANCE GROUND INTERNATIONAL (ATS)(AGI). Responsible for the safe movement of cargo and passengers between an airport’s terminal and aircraft. They ensure that all items are properly loaded onto planes, monitor the flow of traffic to ensure safety, and coordinate with other personnel as needed.

• APRIL 2023 LEAD RAMP AGENT/ CUSTOMER SERVICE AGENT, AVELO AIRLINES. Responsible for under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks. Work in a team to ensure the smooth operation and timely departure of aircraft. Interact with passengers on a daily basis, answering questions and resolving issues related to reservations, ticketing, boarding passes, baggage claims, etc. Responsible for interacting with vendors or suppliers in order to ensure that the airline has access to the best possible equipment and services. EDUCATION

• MAY 2020 LAKE NONA HIGH SCHOOL ORLANDO, FL-High School Diploma 3.0 GPA

• MAY 2022 DAYTONA COLLEGE DAYTONA, FL-Associate Degree Diploma 3.7 GPA SKILLS

• Ability to work well in a fast-paced environment

• Ability to work under pressure

• Team player

• Computer skills: Excel, Word, Power Point

• Bilingual English and Spanish

• Highly motivation willing to learn

• Excellent time management skills

• Crisis Management

• Language Skills

• Flight Information

• Ticketing and Reservations

• Baggage Services

• Customer Assistance

• Aircraft Handling

• Ground Equipment Operation

• Safety Compliance

• Emergency Response

• Physical Fitness

• Conflict Resolution

• Administrative Skills

• Client Service

• Communication

• Organization

• Attention to Detail

• Research Abilities

• Problem-Solving

• Confidentiality

• Adaptability

• Knowledge of Real Estate or Financial Markets

• Customer Relationship Management

• Professionalism

ACTIVITIES

Volunteer assistant for athletes in competitions, provided athletes services and general help as necessary. Scholarship in three years of colleges dedicated to Cross Country and Track and Field meets. Team player for basketball, baseball, and soccer. MVP of the year LACC 2017 in Middle School. First place in Cross Country LACC 2017, Sporting Achievement prize, several medals in National and State Competitions in Puerto Ric, recognition for participating in the Regional and State Competitions Florida 2019. Rookie of the year athlete of the year at Lake Nona High School 2019.



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