EDUCATION

Anne Arundel Community College

Associates degree in information assurance & Cybersecurity – Concentration in Security

North County High School

STEM Graduate, Top 5% of Class, 4.48 GPA

SKILLS SUMMARY

●Virtualization

●OS: Linux/Mac/Windows

●Firewall Configuration

●Microsoft Office Suite Administration

●SW/HW/Network Troubleshooting

●Computer Operation Support

●Basic Linux Administration

●Strong Communication

●Fast learner / Resourceful

●Windows Server administration

●System Administration

●Tier 1&2 technical support

●Network/Information security

●ServiceNow administration

Certifications: CompTIA Security+ (obtained June 2023)

PROFESSIONAL EXPERIENCE

January 2022 – February 2024

ManTech International Corporation - Hanover, MD

Secure IT Support

●Assist System Admin on sub-contract sites to assist various programs.

●work Tier 1 and Tier 2 service desk powered by ServiceNow.

●work directly for the SCIF IT support team.

●Assist with large Call Center call volume and ticket que when I am not needed for the Secure IT team.

March 2020 – 2022 (company acquired by Mantech Jan. 1, 2022)

TMAC (Technical & Management Assistance Corp.) – Columbia, MD

I.T. Technician

●Maintained hardware, software, and infrastructure of TMAC office.

●Built, upgraded, and sustained networks and servers housing TMAC proprietary data.

●Installed a full server rack with a cluster of 3 blades running VMWare ESXi to host our active directory and file share, our developer sandbox, and our financial Unanet front and back end.

●Sub netted and configured office networks properly according to NSA CMMC standards.

●Maintained security hardware and software like our ASA appliances from Cisco.

●Provide direct help desk support to office and onsite staff as needed to provide full workplace functionality.

●Work closely with the Technical Director to improve and enhance our company’s systems and technical processes to provide further efficiency and convenience to staff.

June 2019 – February 2020

TEKsystems

Contractor at T. Rowe Price - Owings Mills, MD

●Network Operations Center Tech in a 24/7 Datacenter, monitoring numerous services and applications to ensure customers have uninterrupted and continual access to their applications and their financial profile.

●Monitor incoming alerts for hardware and software failures; create tickets using ServiceNow ticketing software and escalate issues as needed ensuring the ticket is closed. Perform jobs and tasks assigned by the Ops Center as needed during second shift when other resources are limited.

●Monitor New Relic and PagerDuty software applications, which both inform us of software and hardware failures from servers/hardware, facilities, and applications. Whenever there is a critical problem, I troubleshoot and determine what resource to assign to, and facilitate/aid conference calls as needed.

●As the primary POC during the 4 pm – 1 am shift, am a critical role, partnering with International businesses to ensure business procedure continuity, in constant communication with T. Rowe Price employees around the globe to aid them in troubleshooting any client-side impacting issues and escalate as needed.

●We use AutoSys as our automated job control system to monitor schedule and configure scheduled jobs as needed by our admins.

May 2018 – February 2019

ManTech International (ACTP), Hanover, MD

Associate Information Engineer

●Provided IT hardware and resource support to the Advanced Cyber Training Program (ACTP)

●Aided instructors and staff with setup, technical issues, and processing of training courses.

●Perform general updates and maintenance to Ubuntu servers, which included an SVN that housed the course material for instructors, a Clonezilla server for different workstation images for students and instructors, a DHCP/DNS server, and a Canvas server.

●Used VMware ESXi and VMware Workstation to access the servers and work on the images.

●Basic understanding of scripting and applied toward Linux admin support.

●Worked extensively with hardware; installed an NAS unit and extra server blades. Replaced multiple parts in desktop workstations and cleaned the laptops and workstations on a regular basis.

●Every 6 – 10 weeks, solely responsible for the setting up the network, and mount shares for a brand-new course delivery and student group. Reimaged computers and flashed the phones for the android courses; updated SVN with new materials and committed changes if certain instructors couldn’t get access at the time.

●Created backup script for servers and created cronjobs to automatically run the backup script for each server at different intervals.

●Self-taught and applied Linus skills during classroom down time due to a desire to develop myself further.

●Facilitated instructors from across the country and marketed and communicated with new potential instructors.

●Created new marketing materials and updated website multiple times.

●Created the 2019 schedule of training courses for ACTP.

●In constant physical and digital contact with all the students and instructors at all times.

September 2013 – September 2017

Anne Arundel Community College, Arnold, MD

Computer Lab Technician

●Supervised AACC student computer lab.

●Taught, mentored, and troubleshooted Microsoft Office Suite with students.

●Performed general maintenance of IT equipment.

●Proctored exams for professors.

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