ROBERT PALMERI – INFORMATION TECHNOLOGY PROFESSIONAL

Deer Park, NY 11729 • ad3zn8@r.postjobfree.com • 631-***-**** CERTIFICATIONS AND SKILLS

CompTIA Security+ (2023), CompTIA Network+ (2022), CompTIA A+ (2000)

Google Cybersecurity Certificate (2023)

Information Security, Information Assurance and Information Systems

Linux, Python, SQL

Intrusion Detection and IDS tools

Network Analyzer (sniffing) tools

Security Information and Event Management (SIEM) tools Wireshark and Splunk

Network Security and Authentication

NIST Cybersecurity Framework and Risk Management Framework

Cybersecurity Risk Assessment, Vulnerability Assessment and Threat Analysis

Wired and Wireless Network configuration and troubleshooting proficiency

LAN/WAN infrastructure design, installation, configuration, administration and troubleshooting

OSI Layers 1-7

Microsoft 365, Active Directory and Azure Active Directory

Datto Autotask, Jira and ServiceNow ticketing systems

DHCP Client/Server installation and configuration

Systems installation, configuration and upgrading

VMware, Virtual Box and Imaging Software (various)

Dale Carnegie Public Speaking and Dell Certified Technician QUALIFICATIONS PROFILE

Extensive experience and success in hands-on IT protocols

Highly adept IT problem-solver, change catalyst and results-driven strategist

Resourceful, cross-functional and collaborative team player

Effectively communicates with internal team members and external clientele

Consistently ensures cost-efficient and high-quality IT solutions to business needs

Flexibility to multitask, confidence to take charge and skills to rapidly adapt to changing IT environments

Excellent references available

CAREER HIGHLIGHTS

IT savvy – Hauppauge, NY (October 2022 – March 2023) Senior Network Operations Engineer, Managed Services & Cloud Solutions

Remotely manage client cloud and physical environments

Effectively manage tickets and communications using Autotask, Datto and IT Glue

Alert monitoring, troubleshooting and corrective actions

License Management, Patch Management

Monitor and assign tickets based on the severity Zebra Technologies – Holtsville, NY (formerly Motorola/Symbol Technologies) (May 2007–Aug 2018) Senior Test Technician

Remained through two corporate transitions and promoted multiple times for “Performance Excellence”

Started in 2007 with Symbol Technologies as a Technician and advanced to Senior Technician in 2011 with lab owner/operator responsibilities in 2017

Skillfully handled multiple priorities simultaneously and crucial details in running an AT&T Stability testing lab

Consistently completed time-sensitive projects within deadline; set up test environments and thoroughly tested software for bugs in order to ensure performance quality before release to public

Documented any defects or enhancements found with sufficient engineering detail and accuracy to minimize need for additional information and problem reproduction

Executed manual and automated test procedures on Android devices

Reported bugs to the appropriate departments for evaluation and resolution

Updated testing schedules and generated and distributed status reports

Provided WLAN test support, GPS, power management, NFC and commodities testing Note: From Aug 2018-2022 served as a caregiver and estate administrator for ailing parents. International Business Machines Corp (IBM) – New York, NY (Apr 2005–May 2007) Lead Technician, Project Morpheus

Conducted data migration and software upgrade of Symbol Technologies global hardware inventory

Worked with team to facilitate the gathering of business requirements, completed documentation and provided planning while reporting activity status to project management

Provided technical support for worldwide data migration project; also handled software installation, hardware inventory distribution and quality assurance testing Computer Associates International (CAI) – Islandia, NY (Aug 1990–Nov 2004) Senior Technician (Nov 2000–Nov 2004)

IT Event Coordinator (Jan 1996–Nov 2000)

Hardware Specialist Technician (Aug 1990–Jan 1996)

Supported internal systems and performed hardware troubleshooting and repair on desktop and laptop equipment; moved workstations for departmental and individual needs

Installed, upgraded and configured hardware/software

Provided technical assistance and troubleshooting on desktop OS and applications

Managed multimillion-dollar computer and video inventories; accountable for equipment usage and repairs for trade shows and corporate events

Developed event plans including hardware and software requirements

Executed on-site booth layout and network layout

Served as Logistics Coordinator for annual Computer Associates World Conference involving 14,000 participants; established client relationships through product education and client surveys

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