SHENIQUA JONES

P

972-***-****

E

ad3zmp@r.postjobfree.com

A

Dallas / Fort Worth

W

https://www.linkedin.com/in/sheniqua-jones-606b30179

OBJECTIVE

EDUCATION

To be an invaluable part of a dynamic work environment, where I will be able to showcase my talents & help lead the organization to a higher level. Having worked for my current company for over 13 years, I’m excited to find a new venture to build longevity.

University of Texas at Arlington

4.0 GPA

KEY SKILLS

TYPE 60 WPM

MICROSOFT OFFICE 365

SQL KNOWLEDGE

COACHING & DEVELOPMENT

WRITTEN & VERBAL COMMUNICATION

DETAIL ORIENTED

AWARDS

EMPLOYEE OF THE MONTH

MAY 2018

FEB 2023

EXPERIENCE

06/2018 - Present

Associate User Acceptance Tester Santander Consumer USA

Develop pre and post implementation tests surrounding product releases.

Meet with key stakeholders to ensure proper requirements are met.

Run thorough product & system tests, using time management to ensure prompt delivery.

Escalate defects identified during testing to proper departments to ensure quick resolution.

Act as Subject Matter Expert to internal departments.

08/2015 – 08/2018

Dealer Quality Specialist III Santander Consumer USA

Conducted monthly dealer reviews to identify trends of misrepresentation & potential fraud.

Assisted with creation of Executive Summary Memos & monthly dept presentations.

Examined & detected fraudulent pay stubs, product cancellation, missing equipment, and fees owed.

Provided support & documentation for state exams, compliance & internal audit findings.

Managed new hire training & team coaching.

07/2013 – 08/2015

Quality Control Specialist Santander Consumer USA

Documented & reported QC review findings.

Provided support & documentation for state exams, compliance & internal audit findings.

Conducted employment & income verification for new customers.

Assisted with creation & implementation of QC policies & procedures.

11/2010 – 07/2013

Title Specialist II Santander Consumer USA

Completed title releases, per state guidelines.

Ensured new liens were placed on titles.

Managed lien releases & processed state change requests.

Handled daily correspondence with customers, DMV’s, dealerships & sales staff.

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