Damien Carter

*** ******* **., ** *** ***, Washington, DC 20011

202-***-****

ad3zk2@r.postjobfree.com

Objective

Seasoned customer relations specialist with over 20 years of experience. Enthusiastic about enhancing the interface between business and clients by leveraging my background in social work and the law to streamline procedures, offer quality services, and build trust with clients. Professional Experience

Concierge The Cairo

July 2018 – Present, Washington, DC

Spearheaded the creation of a new surveillance procedure and redesigned the concierge handbook, reducing resident complaints by 25% despite the high turnover of weekend staff due to COVID-19. Concierge Bozzuto Management Company

December 2019 – July 2022, Washington, DC

Managed front desk responsibilities during evening hours, multitasking to enhance property reputation through the development of online reviews and organization of events. Sales Lead Event Network

January 2013 – February 2018, Washington, DC

Led operations at the flagship Washington DC store, serving as a key designer and trainer for other stores nationwide to create unique store experiences and product assortments. Paralegal/Practice Assistant Lippman, Semsker, & Salb, LLC June 2015 – January 2017, Washington, DC

Conducted legal research on corporate dissolution procedures, business registrations within specific areas, and the acquisition of writs for various judgments.

Social Worker Multiple Organizations

June 2005 – January 2014, Washington, DC

Provided routine case management for foster children, psychiatric patients, and the elderly in high-stress environments including Military OneSource, Providence Hospital, and DC Child and Family Services. Education

Paralegal Certificate, Paralegal Institute of Washington May 2016

Master of Social Work, Howard University

May 2004

Bachelor of Social Work, University of the District of Columbia May 2002

Skills

- Exceptional customer service and relationship-building

- Strong multitasking and organizational abilities

- Proficient in legal and social work practices

- Skilled in creating and implementing operational procedures

- Effective communicator with diverse populations