ANITA AYODEJI

Lawrenceville, Georgia

240-***-****

ad3zjw@r.postjobfree.com

Highly capable and seasoned professional, combined experience in Banking, Risk Analysis, Operations, Customer Service, Sales and Financial Services. Organized and versatile, with demonstrated ability to implement and complete multiple projects effectively in a fast-paced working environment. Customer-focused with strong interpersonal and people skills, able to easily connect and establish partnerships with clients and recognize appropriate ways to meet their needs.

Experience

Bank of America Oct 2021 – Dec2023 Customer Service Rep/ Data Entry Lawrenceville, GA

Build lasting relationships with clients while finding the right solutions to their financial /banking needs, thereby increasing the banking centers client base

Assisted customers in online bill pay questions, and debit disputes

Exercised professional demeanor and diplomacy with challenging clients; achieved customer satisfaction with company loyalty

Completed and exceeded monthly goals contributing to the firm objectives

Assist managers with daily operations of branch and lead team of bankers to operate branch efficiently

Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposits or lending products

Cigna Pharmacy March 2019 – Aug 2021

Customer Service Representative Lawrenceville, GA

Assist callers by providing information about their prescription benefits, plan usage, formulary details, premiums, and order or claim status.

Respond to incoming calls from customers, addressing questions related to benefit eligibility and prescription status.

Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills.

Identify issues and communicate solutions to customers, pharmacies, and physicians regarding prescription orders and reorders.

Actively listen to callers, collect relevant information, and document it accurately in computer systems.

Tracking and resolving customer issues using computer software applications.

Identifying and solving problems with customer orders or service requests.

Entering orders into an order management system or other software application used by the company.

Apple Jan 2018 – Dec 2019

Tech Support Lawrenceville, GA

Strong technical ability to provide Tech Support

Knowledge of advanced computer operations

Experience uninstalling/reinstalling apps on IOS and TVs

Experience casting service from mobile devices to TV with Streaming apps on TVs and streaming devices.

Quickly and accurately performing multiple tasks (i.e. talking, listening entering and documenting information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.

Checking customer satisfaction and following up to ensure that the customer’s needs have been met or exceeded.

Afo Gate Enterprises December 2017 – Jan 2018

Data Entry Austell, GA

Achieved daily, weekly, and monthly sales goals within car dealer channel in assigned.

Developed business within car dealer channel in assigned accounts or territory.

Managed and monitored manufacturer sales incentive programs and communicated to decision makers with the car dealerships to drive program business.

Leveraged interpersonal skills to drive consultative selling to determine customers’ needs.

Suggested solutions, competitive negotiations, and adoption of tools and systems to meet KPIs.

Processed and handled the legal transfer of documents for State DMV and other states.

Processed all new and used vehicles for registration in the state in which they will be titled and assisted Finance Managers in preparation of deal paperwork.

Education

University Of Phoenix Graduated December 2017

Bachelor of Science- Human Services

Everest College Graduated May 2013 Associate of Applied Science- Medical Office Assistant

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