Customer Service Data Entry
Resume:
ANITA AYODEJI
Lawrenceville, Georgia
*****.*******@*****.***
Highly capable and seasoned professional, combined experience in Banking, Risk Analysis, Operations, Customer Service, Sales and Financial Services. Organized and versatile, with demonstrated ability to implement and complete multiple projects effectively in a fast-paced working environment. Customer-focused with strong interpersonal and people skills, able to easily connect and establish partnerships with clients and recognize appropriate ways to meet their needs.
Experience
Bank of America Oct 2021 – Dec2023 Customer Service Rep/ Data Entry Lawrenceville, GA
Build lasting relationships with clients while finding the right solutions to their financial /banking needs, thereby increasing the banking centers client base
Assisted customers in online bill pay questions, and debit disputes
Exercised professional demeanor and diplomacy with challenging clients; achieved customer satisfaction with company loyalty
Completed and exceeded monthly goals contributing to the firm objectives
Assist managers with daily operations of branch and lead team of bankers to operate branch efficiently
Provide customers with personal financial counseling and lending service in order to discover opportunities to up sell deposits or lending products
Cigna Pharmacy March 2019 – Aug 2021
Customer Service Representative Lawrenceville, GA
Assist callers by providing information about their prescription benefits, plan usage, formulary details, premiums, and order or claim status.
Respond to incoming calls from customers, addressing questions related to benefit eligibility and prescription status.
Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills.
Identify issues and communicate solutions to customers, pharmacies, and physicians regarding prescription orders and reorders.
Actively listen to callers, collect relevant information, and document it accurately in computer systems.
Tracking and resolving customer issues using computer software applications.
Identifying and solving problems with customer orders or service requests.
Entering orders into an order management system or other software application used by the company.
Apple Jan 2018 – Dec 2019
Tech Support Lawrenceville, GA
Strong technical ability to provide Tech Support
Knowledge of advanced computer operations
Experience uninstalling/reinstalling apps on IOS and TVs
Experience casting service from mobile devices to TV with Streaming apps on TVs and streaming devices.
Quickly and accurately performing multiple tasks (i.e. talking, listening entering and documenting information, seeking information, problem solving) simultaneously while managing the pace of the call and maintaining focus on the customer.
Checking customer satisfaction and following up to ensure that the customer’s needs have been met or exceeded.
Afo Gate Enterprises December 2017 – Jan 2018
Data Entry Austell, GA
Achieved daily, weekly, and monthly sales goals within car dealer channel in assigned.
Developed business within car dealer channel in assigned accounts or territory.
Managed and monitored manufacturer sales incentive programs and communicated to decision makers with the car dealerships to drive program business.
Leveraged interpersonal skills to drive consultative selling to determine customers’ needs.
Suggested solutions, competitive negotiations, and adoption of tools and systems to meet KPIs.
Processed and handled the legal transfer of documents for State DMV and other states.
Processed all new and used vehicles for registration in the state in which they will be titled and assisted Finance Managers in preparation of deal paperwork.
Education
University Of Phoenix Graduated December 2017
Bachelor of Science- Human Services
Everest College Graduated May 2013 Associate of Applied Science- Medical Office Assistant
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