Customer Service Quality Assurance
Resume:
Janice Kelley
*** ***** ******, *******, **** Virginia, 25033, US
**************@*****.***
Team management
Customer service
Business operations
Communications
Organization
MS Office
Business Administration - Associate - 1993
Marshall Office of Career Education Center - Charleston, WV Revenue Dept. - August, 2019 to July, 2020
Putnam County Sheriff's Department - Winfield, WV
Kept case data and contact information up to date to speed up the process. Conducted call audits to evaluate the quality of interactions, accuracy, and service success. Collected taxes, Handled all Concealed weapon
permits.
Grants Programs Manager
Governor's Office - Charleston, WV
Saved $[Amount] by putting in place cost-cutting measures that addressed long-standing issues. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Collaborated with County agencies to determine their needs and deliver grant money to appropriate offices.
Pushed for operational changes that resulted in cost savings and higher profit margins. Mortgage Specialist - October, 2020 to April, 2022 United Bank - Charleston, WV
Created member account profiles on the organization's online banking program. Handled all mortgage submissions.
Gathered all paper work need for loan
Verified all employment.
Prepared all paper work for applications
Processed and filled all appropriate paper work.
Handled all closing paper work for Attorneys
Stayed up to date on the latest information about mortgage products and services available. Attracted new mortgage loans.
Organized financial analysis, market research, and due diligence filings materials for potential clients Maintained a friendly and professional demeanor when dealing with customers. Professional Summary
Skills
Education
Work History
Customer Service - August, 2022 to Present
alorica - Bluefield, WV
Help customers with their general problems.
Provide support and assistance to customers who have problems with the service. Double-check promotions and discount policies, as well as follow up on money transfers and customer debts.
Product branding and marketing
Helped customers sign up for store loyalty programs and explained the benefits in detais
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