Virgen Diaz-Rios

*** ******* ****** ad3zip@r.postjobfree.com

Davenport, Florida 33897 407-***-****

Objective

To obtain a flight attendant position in a solid customer service and groth driven company recognized in the United States.

Skills

·Superior customer service

·Multi-tasking

·Resolve general concerns & defuse escalated situations

Experience

Flight Attendant with Spirit Airlines

·Safty, Customer service and sales

·Ensure to be up to date with all information and changes with all regulations in the Flight attendant manuals

Disney Vacation Homes

Front Desk Guest Experience Manager – Disney’s Old Key West Resort

·Customer service Manager – Ensure all Customer that came to the desk left satisfied. Ensure operation was covered and was running according to plan for the day.

·Ensure my employees were in the right position to cover the operation.

·Ensure the 100% satisfaction of all owners in property.

Walt Disney Parks and Resorts

Housekeeping Guest Experience Manager – Disney’s Old Key West Resort

·Inspected vacant ready rooms daily to ensure Disney standards are met and ensuring show readiness for our Guests

·Coordinate with Front Desk and Engineering on turning rooms over to our Guest in an efficient manner

·Resolved Guest issues in a timely manner to ensure 100% Guest Satisfaction

Front Desk Guest Experience Manager – Disney’s Caribbean Beach Resort

·Leveraged several scheduling tools to ensure proper daily coverage and operational excellence

·Monitored financial costs and labor needs for the Front Office Department focusing efforts on cost reductions and maximization of labor efficiency

Room Inventory Manager – Disney’s Wilderness Lodge/ Fort Wilderness Resort and Campgrounds

·Selected to be a part of the Room Inventory Manager Pilot which resulted in a permanent role

·Partnered within line of business teams to plan, coordinate and implement a new property management system, LILO

·Partnered with other lines of business to provide Guests with a clean and room ready upon arrival and to maintain Disney show elements effectively

Housekeeping Manger – Disney’s Wilderness Lodge Resort

·Participated as a Disney Representative during an International press event at Epcot; escorted international media press throughout Disney Property and acted as a liaison between Public Relations and the various media groups

·Developed Cast Members who were promoted with the company as Coordinators and Leaders

Duty Manager – Disney’s Pop Century and Disney’s Caribbean Beach Resort

·Oversaw Housekeeping and Custodial Cast while managing the operation and Duty calls for Casts and Guests

Duty Manager – Disney’s Polynesian Resort

·Monitored all Duty calls for the resort while representing the General Manager in crisis situations

·Helped ease Cast transitions with operational segment conversions to an outside participant

Third Shift Custodial/Duty Manager – Disney’s All-Star Resort

·Adjusted International Group contracts through feedback based off experiences with previous stays and breach of contracts

Housekeeping Manager – Disney’s Caribbean Beach Resort

Education

University of Phoenix Orlando, FL Bachelor of Arts in Business Administrations

Contact this candidate