Quality Assurance Customer Service

DREW GARVIN

***********@*****.*** 602-***-**** Phoenix, AZ 85041

Summary

Forward-thinking construction leader and dedicated Manager offering 20+ years of construction and contracting experience on Commercial, Custom and ProductionResidential projects. Well-versed in supervising all phases of construction, from pre-construction through final walkthrough and closeout. Proven skills in multitasking countless projects. Diligent, diplomatic and inspirational with solid leadership, organizational and decision-making skills focused on delivering exceptional value to customers with high-quality construction.

Knowledgeable leader with record of accomplishment on diverse construction projects. Translates directives of architects, constructions managers and clients into actionable on-site directives to consistently meet project demands. Expert in tackling problems head-on and maintaining strict standards.

Skills

Relationship Building and Management

Quality Assurance

Team Development

Performance Management

Experience

ILG Phoenix, AZ

Area Manager

08/2016 - 01/2024

Promoted positive customer service experiences by promptly resolving conflicts.

Inspected production, quality control and duration reports to detect and address production problems.

Implemented new processes and procedures tactfully and passionately.

Implemented training initiatives to coach staff on best practices and protocol for enhanced productivity.

Investigated customer complaints promptly, identified root causes and implemented corrective actions.

Cultivated strong professional relationships with contractors, suppliers, and builder clients to drive long-term business development.

Reviewed staffing needs to ensure adequate coverage at all times in builder communities.

Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Lowe's Home Improvement Warehouse Tempe

Department Manager

01/2008 - 08/2016

Resolved customer inquiries and complaints requiring management-level escalation.

Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.

Executed targeted merchandising and promotional plans to meet department sales goals.

Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.

Toll Brothers, Inc. Scottsdale, AZ

Construction Manager/Architectural Liason

01/2003 - 01/2007

Conducted field surveys, inspections and technical investigations to obtain data for construction drawing revisions.

Traveled to jobsites to meet with contractors and advise on corrective measures to resolve improper implementations.

Provided technical advice on building materials, finishes and products used in construction projects.

Developed plans and drawings for residential, commercial, industrial and institutional buildings.

Explained concepts to construction teams, detailing specific features.

Created and modified architectural drawings and documents.

Alexandra Construction Newton, MA

Construction Superintendent

01/2001 - 01/2003

Coordinated phases of construction projects from inception to completion.

Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Coordinated material deliveries, equipment rentals, and other logistics related to project progress.

Monitored project progress to enforce adherence to deadlines and quality standards.

Read and interpreted drawings and assessed construction against plans.

Identified potential risks associated with each step in the construction process and developed strategies for minimizing those risks.

Provided guidance to field personnel regarding interpretation of drawings and specifications as well as coordination between trades and disciplines.

Walpole Woodworkers Walpole, MA

Sales

01/2000 - 01/2001

Colonial Woodworkers Southboro, MA

Production Manager

01/1989 - 01/2001

Education and Training

Dean College Franklin, MA

Associates Degree - Criminal Justice

01/1986

Professional Accomplishments

Lowe's, Promoted from Sales to Department Manager, Successfully completed corporate Manager Training, Increased responsibility - responsible for multiple departments concurrently

Toll Brothers, Promoted to Architecture and Engineering Field PM Coordinator, Consistently scored 100% on Quality Assurance visits., Implemented procedures to mitigate losses from non performing sub-contractors (later adopted by entire AZ division)., Sonoran Foothills project completed ahead of schedule and under budget.

Alexandra Construction, Superintendant of construction for Hudson High (Hudson, MA/$35,303,008 project) from earth phase through punch list., Managed full mechanical installation and interior finish phases of Westwood High (Westwood, MA).

Other Professional Accomplishments, Certification of Construction Management - Wentworth Institute of Technology, Top sales producer in branch/5th in Company - Walpole Woodworkers., Consistently lead customer satisfaction survey results - Walpole Woodworkers, Established procedures and support to increase revenues Colonial Woodworkers, Maintained accident free workplace 1989-2000 - Colonial Woodworkers

References

References are available upon request.

Activities and Honors

Boating and Car enthusiast.

Woodworking

Accomplishments

Co-Owner of GG's Pet Salon. Built from the ground up in March of 2020 with a consistent backlog of 8 weeks scheduling. 5 star Google rating

References

References available upon request.

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