Customer Service Technical Support

Location:

Posted:

February 28, 2024

KEVIN GONSOWSKI

EXPERIENCE

JANUARY 2023 – TO PRESENT

OPTICIAN, MIDWEST EYE

• Responsible for helping customers throughout their appointment process.

• Assisting with their prescriptions and adjusting their frames.

• Verification of insurance benefits.

• Scheduling follow up appointments.

• Taking inbound calls and responding to customers concerns and questions. MAY 2019 – DECEMBER 2022

SALES/CUSTOMER SERVICE/TECHNICAL SUPPORT, DYSON

• Exercises problem solving skills when accessing customer concerns and needs.

• Provides information about products and services that Dyson supplies.

• Processes orders with care and strong attention to detail.

• Handles returns and complaints with professionalism and resolution.

• Meets and exceeds monthly goals and deadlines.

MAY 2006 – APRIL 2019

DISPATCHER/CUSTOMER SERVICE, ELM HEATING AND COOLING

• Environmental controls service provider with a reputation for fast, reliable, and high- quality service.

• Services, troubleshooting, and improving client’s satisfaction.

• Mentored and trained new representatives.

• Top performing communication professional charged with coordinating projects, scheduling service calls, renewing agreements and service contracts.

• Ensuring schedules and project timelines were fulfilled. Managed billing and contract renewals.

SEPTEMBER 2002- APRIL 2006

CUSTOMER CARE SPECIALIST, LENS CRAFTERS

• Vision Care providers specializing in prescription eyewear and eyesight examinations.

• Assisted customers with selection of eyewear products and services.

• Assisted with insurance benefits from customers providers. SKILLS

• Personal Leadership • Process improvement

• Superior Customer Service • Business Relations

• Sales experience • Team building

• Inbound & outbound call center