Michael H. Obando

**-**** ********* *****

Kailua-Kona, Hawaii 96740

808-***-****

ad3zac@r.postjobfree.com

Objective:

A position in Information Technology where I can utilize my IT and Customer Service skills of over 20 Years to benefit the Organization with my experience and skill set.

Summary of Qualifications:

-Full working knowledge of Microsoft Client/Server Operating Systems and MacOS

-Application support for Office 365, MS Teams, Cisco Webex, Teamviewer Remote Software, Dameware remote software, Adobe Creative Suite, AutoCad, Intergraph 3D Modeling, Blackberry Client/Server, Microsoft SMS Imaging, Jamf Imaging and control for Mac, IBM/Lenovo Thinkvantage software

-Ability to remotely control OS and Application software both Domestic and International users including foreign language support

-Certified to support Dell, HP, IBM, Lenovo laptop/desktop/server hardware

-A+ Certification

-Network Operating system support for MS Windows Server, Novel OS. Banyan Vines OS, Sun OS, IBM AIX OS

-QA and Troubleshooting skills to resolve software and hardware issues in an expedient timeframe

-Communicate with users in a respectful manner to reduce their stress level by resolving their issue and explaining the root cause of issue which would reduce future helpdesk calls

Relevant Experience:

-Microsoft OS and MS Application support

-Network OS system support for Windows, Novel, Banyan Vines, Sun OS, IBM AIX, Intergraph Clipper Unix

-Application support for Office 365, Adobe Creative Suite, AutoCad, Intergraph 3D Modeling, POS systems, Financial/Analysis software packages, various monitoring software packages for beer and wine applications, security and conference room application software and control

-Train AutoCAD, Intergraph 3d Modeling, and other CAD related enhanced software.

-Aloha POS Client/Server support.

-Design/Installation Electrical/Electronic systems for residential, commercial buildings and shipboard applications

Work History:

Hertz Corporation Maintenance Clerk 8/8/2023-Present

Kailua-Kona, Hi

Maintenance Clerk administration for rental car company. Process and maintain vehicle records and movement to vendors to fix, repair, and certify vehicle is in proper working condition. Update all invoices in Concur to submit payments are paid in full. Keep track of vehicle history and location during rental and vendor maintenance periods daily. Provide management with daily reports of current operating vehicles. Purchase parts for mechanics as required once requested.

The Home Depot Appliance Specialist 9/2022-3/2023

Kailua-Kona, Hi

Customer Services and Sales in Appliance Department. Assisted customers with various appliances and evaluated their needs to determine the best product to sell. Provided follow-up after sell which included additional rebates and possible recalls to add value to the sale. First 3 months sold over $250,000 of appliances.

Constellation Brands Inc. Technical Representative 10/2005-3/2022

San Francisco, Ca

Desktop/Server, and Helpdesk Support for In-House, local Field, and Domestic/International Employees with respect to Software, Hardware, and Application issues. Utilized current reporting application to record progress and resolution. Applied troubleshooting skills where others in the Team where unable to resolve which required my assistance. Worked on major Projects like Office Moves, Domain Conversions, Software Updates, Printer/Server configuration changes, Network upgrades and updates, Telecom and Video upgrades and updates. Imaging and application installs/updates on Local and Field Desktops/Laptops both Domestic and International. Ability to work on International Microsoft Languages for field support.

Paul Financial, LLC. Information Technology Specialist 2/2003-9/2005

San Rafael, Ca

Build, Install, and Deploy Laptop, Desktop, and Server hardware/software for Startup Mortgage Banking Company. Setup for 30,000 sf building to house 250 employees in 3 months. Pre-planned Networking and Security equipment in server room to pass regulatory environment of Banking Industry. Supplied RSA key fobs and Blackberry units and setup on associated servers. Installed and maintained video monitors which were used to display Wall Street and Bloomberg feeds. Provided network support for 2 Corporate jets as required.

Zen Systems, Inc. Information Technology Director 7/1999-1/2003

Sausalito, Ca

Installed laptop/desktop hardware/software for Major IT recruiting firm. Utilized Unix back bone server to provide email and remote storage support. Support for Microsoft Office products, Lotus Notes email, and AIM (Jennernet) technical recruiting software. Assisted AIM vendor with software related hack and resolved issue. Of all IT Recruiting firms based on Microsoft Platforms, alleviated the “I Love You” Virus which took down other related companies for several months. Unix based servers and Lotus Notes server software was not impacted.

Autodesk, Inc. Manager Quality Assurance Lab 1/1996-7/1999

San Rafael, Ca

Manager of 1,500 sf Quality Assurance Lab based in San Rafael, CA. Managed all testing of Autodesk software products before RTM. 18-month cycle between each software release kept lab busy round the clock. Testing consisted of Server deployment on Windows, Novel, SunOS, Banyan Vines to name a few. Imaged multiple desktops/laptops to perform testing 2-3 sandbox builds per day. Tested input devices (mice and tablets), printers (small and large format), and Video cards across Domestic and International Operating System languages. Provided connectivity to other development office (domestic and International) to perform remote testing and printing.

E&H Services, Inc. Design Coordinator 2/1995-1/1996

Benicia, Ca

Managed a group of Designers and Drafters for design, new build, and repair of local refineries in Benicia/Richmond area. Checked all drawing for accuracy and esthetics. Processed all word to be signed of by Chief Engineer and Owner of the Company. Helped Team when deadlines wee tight to make cutoff date.

Navsea CAD/CAM Operations Support Computer Specialist 9/1992-2/1995

Vallejo, Ca

Provided CAD/CAM support to 8 Navel bases in the US and several bases in Asia Pacific. Took Train the trainer courses in Huntsville Alabama at Intergraph Corporation (Defense Contractor) to learn new 3D modeling software on Clipper Unix Workstations to design the first Aircraft Carrier (USS Ronald Reagan) in CAD/CAM to be manufactured in Louisiana. Was Primary CAD trainer for 3D Modeling Structural and Mechanical application. Also was primary trainer of AutoCad software at all Naval bases. Developed programing model for Parametric Structural Steel/Aluminum shapes to be constructed, cut, and installed. Included in programing was specific engineering data to be used in CAE calculations. Published findings and progress of all CAD/CAM/CAE activity to Department of the Navy. Gave annual presentation to Department of the Navy in Huntsville Alabama at Space and Rocket Center.

U.S. Coast Guard Engineering Technician 7/1987-9/1992

Alameda, Ca

Provided electrical/electronic design for power and lighting, intercommunication systems, fire control, sonar and radar on High Endurance Cutters and Self-Righting vessels. Performed calculations for Navigation Lighting, Power and Fault current Analysis, Voltage Drops on system wiring, and integration of Radar and Inertial Navigation System hardware. Performed various Ship Checks for system upgrades and repairs on the West Coast. Installed first Networked installation of AutoCad R10 at MCLPAC Alameda which insisted in 3 workstations (Windows), 1 Novel 2.5 server, and small and large format printer. This success was later incorporated at Headquarters and other major offices in the US. Involve in research of Engine Mount failure on 30ft Self-righting boat. Resolved issue by utilizing elastomeric structural pads to engine mounts. Re-test proved successful.

Education:

University of California at Berkeley Berkeley, CA

Chabot College Hayward, CA

Diablo Valley College Pleasant Hill, Ca

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