Masoud Macktem

Date of birth: **/**/**** Nationality: Tanzanian Gender: Male

Phone number: +255-********* (Mobile) Email address: ad3z9x@r.postjobfree.com LinkedIn: LinkedIn.com/masoudmacktem Address: Kinondoni Road, 789, Dar es Salaam, Tanzania (Home) 14/11/2022 – 30/06/2023 Dar es Salaam, Tanzania

ADMINISTRATIVE ASSISTANT INTERN YOUNG AND ALIVE INITIATIVE TANZANIA

• Assisted in day-to-day administrative tasks, such as scheduling meetings, managing calendars, and organizing files, resulting in improved efficiency and productivity for the team.

• Created and maintained electronic databases and spreadsheets, ensuring accurate and up-to-date information for easy retrieval and analysis.

• Coordinated travel arrangements and accommodations for executives and staff, ensuring smooth and cost-effective travel experiences.

• Managed incoming and outgoing correspondence, including emails, phone calls, and mail, promptly responding to inquiries and prioritizing urgent matters. 12/04/2021 – 23/10/2021 Dar es salaam, Tanzania

CUSTOMER SERVICES INTERN TANZANIA ELECTRICAL SUPPLY COMPANY

- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

- Answered Incoming calls and emails, providing frontline customer support on electricity issues.

- Consulted with customers to resolve electricity billing issues.

- Employed proven techniques to de-escalate angry customers during telephone Interactions.

- Assisted customers with the complaints' letter writing. 05/08/2019 – 01/11/2019 Dar es Salaam, Tanzania

CUSTOMER RELATIONS INTERN TANZANIA REVENUE AUTHORITY

- Handled customer complaints and provided appropriate alternatives

- Kept records of customer interactions and calculated estimated tax payments for customers

- Processed customers accounts and filed custom documents

- Provided control numbers for payments

01/04/2019 – 12/10/2019 Dar es salaam, Tanzania

CUSTOMER SERVICES AND PUBLIC RELATIONS INTERN ILALA MUNICIPAL COUNCIL

-Provided assistance to PR manager with scheduling and organizing events and press releases

- Created original content for the Municipal's weekly journal

- Conducted weekly press reviews focusing on community development, good governance and democracy. 28/10/2021 – 26/07/2022 Dar es Salaam, Tanzania

BACHELOR DEGREE IN INTERNATIONAL RELATIONS AND DIPLOMACY Centre for Foreign Relations

Address Kurasini, P.O.BOX 2824, 789, Dar es Salaam, Tanzania Website Www.cfr.ac.tz WORK EXPERIENCE

EDUCATION AND TRAINING

24/10/2019 – 28/07/2021 Dar es Salaam, Tanzania

HIGHER DIPLOMA IN INTERNATIONAL RELATIONS AND DIPLOMACY Centre for Foreign Relations

Address Kurasini, 789, Dar es Salaam, Tanzania Website Www.cfr.ac.tz 30/10/2017 – 12/07/2019 Dar es Salaam, Tanzania

ORDINARY DIPLOMA IN INTERNATIONAL RELATIONS AND DIPLOMACY Centre for Foreign Relations

Address Kurasini, P.O.BOX 2824, 789, Dar es Salaam, Tanzania Website Www.cfr.ac.tz 24/10/2016 – 17/07/2017 Dar es Salaam, Tanzania

BASIC TECHNICIAN CERTIFICATE IN ACCOUNTANCY Institute of finance management Address Shaban Robert Rd, Posta, 789, Dar es Salaam, Tanzania Website Www.ifm.ac.tz 09/01/2012 – 13/11/2015 Dar es Salaam, Tanzania

O'LEVEL SECONDARY SCHOOL CERTIFICATE Magreth Secondary School Address Kimara Bonyokwa, 789, Dar es Salaam, Tanzania 16/01/2023 – CURRENT Dar es salaam, Tanzania

FRENCH LANGUAGE A2 Alliance Française de Dar es Salaam Website Afdar.com

Mother tongue(s): SWAHILI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C2 C2 C1 C1 B2

FRENCH A2 A2 A2 A2 A1

KOREAN A1 A1 A1 A1 A1

GERMAN A1 A1 A1 A1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google Ms Shyrose Bhanji

Former Member of parliament East African legislative assembly MISA Tanzania stakeholder engagement and programmes strategist Email ad3z9x@r.postjobfree.com Phone +255-********* Fortunatus Mahinja Supervisor

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

RECOMMENDATIONS

Lecturer at Centre For Foreign Relations

Email ad3z9x@r.postjobfree.com Phone +255-********* Innocent Grant Program Director at young and Alive Initiative A great professional

Email ad3z9x@r.postjobfree.com Phone +255-********* My Hobbies Football

Basketball

Reading books

Watching Movies

Technologically savvy

22/01/2020 – 26/07/2022 Dar es Salaam

Communications Assistant at YUNA CFR Chapter - Led Outreach programs that aimed at enticing more members to join the chapter.

- Provided valuable inputs on Social media contents creation.

- Assisted in the coordination of the chapter's events. HOBBIES AND INTERESTS

VOLUNTEERING

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