Tech Support, SoC Analyst, IT Specialist

Gilbert Asamoah

** ***** ****** ** **-****-****, GHANA

***************@*****.*** +233********* / +233********* Profile

Highly skilled and adaptable IT Professional with proven track record of success in managing and maintaining IT infrastructure. I bring valuable expertise in areas of IT such as systems administration, cybersecurity, networking and customer support. I have very good interpersonal skills and respect for authority. ISC2 certified cybersecurity analyst, Certified Google IT Support Specialist actively looking for entry-level Tech roles. Work Experience

Fiber Broadband Sales Lead, Vodafone Ghana

Jan 2022 – Jun 2023, Sunyani-Ghana

• I monitored sales performance from time to time

• Addressed customers complaints

• Compiled sales report

• I performed records keeping

Customer Support Specialist, Versified Tech Solutions Dec 2021- Aug 2022, Kumasi-Ghana

• I was given the responsibility of interacting with customers to provide beneficial assistance to them on products they purchase from us

• I was also tasked with taking delivery information from customers via a CRM software and building and maintaining good relationships with our customers IT Manager, National Commission for Civic Education Sep 2020- Mar 2022, Sunyani-Ghana

• I oversaw daily performance of computer systems and immediately responded to issues to ensure the smooth operation of computers network

• Installed and configured computer hardware, operating systems and application software

• Managed the Commission's social media platforms

• Troubleshooted and fixed operating system and application problems Systems Administrator Intern, Sunyani Regional Hospital Jan 2018-Aug 2019, Sunyani-Ghana

• Configured Computer network devices (Routers and Switches)

• I troubleshooted and fixed network related issues

• I periodically logged and reported complaints to the Systems Administrator Education

Kwame Nkrumah University of Science and Technology: Kumasi, Ghana BSC. Computer Science

Sep 2016-Sep 2020, Kumasi-Ghana

Opoku Ware School: Kumasi, Ghana

General Science

Sep 2013-May 2016, Kumasi-Ghana

Certifications and Qualifications

ISC2 Certified in Cybersecurity

Nov 2023

Google IT Support Professional Certificate

Dec 2022

System Administration And IT Infrastructure Services

IT Security: Defense Against The Digital Dark Arts

Operating Systems And You Becoming A Power User

Bits And Bytes Of Computer Networking

Technical Support Fundamentals

Bachelor of Science (Computer Science)

Sept 2021, KNUST

Huawei Certified IT Associate, HCIA - Routing & Switching Jul 2020, Huawei

Fiber Optics Splicing

Feb 2019, Johvic FiberTech Solutions

Certificate in Leadership

Feb 2017, Omega Links International

ONGOING CERTIFICATIONS

Cisco Certified CyberOps Associate

AWS Certified Cloud Practitioner

Projects

• Smoke Detection System

TECH STACK: C programming Language, Arduino IDE

• Online Crime Reporting System

TECH STACK: PHP, BOOSTRAP, Java Script, HTML, CSS, XAMPP

• HackLab 2018

Worked in team to build an Intrusion Detection System Reference

Miss Doris Gbongbo Mr. Michael Nonneh Mr. Godwin Dodzi Fummey Regional Director IT Manager (Head of IT) Site Engineer NCCE Sunyani Regional hospital AGASS Construction Company LTD 050-***-**** 026-***-**** 024*******

Skills and abilities

Passionate about helping others Knowledge of operations and cooperate values

Good communication skills Problem solving attitude, result oriented.

Good interpersonal skills Analytical, critical, numeric and problem

Curious and enquiring mindset solving skills

Positive attitude and upholding

ethical principles

Core Competence

Proficient in Microsoft Office Suite Active Directory management and

Data Backup/ Restore VPNs and Proxies implementation Services

Microsoft Windows Servers Information Security, Antivirus configuration

Freshdesk, Zendesk, Hubspot Troubleshooting, Database

Systems Administration, SaaS Remote connections and virtual machines

Operating Systems Networking and Infrastructure Services

User software support, Media storage Resource management, Helpdesk support

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