Customer Service and Sales Management

HAYAT HEIKAL

Abu Dhabi, United Arab Emirates, +971*********, *********@*****.***

PROFILE An experienced and motivated individual who is able to work in a busy environment and produce high standards of work. An excellent team worker and able to take instructions from all levels and build up good working relationships with all colleagues. An excellent reputation for resolving problems and improving customer satisfaction. Trained to deal with security and emergency situations. SKILLS Sales

Customer Service

CPR

Adaptability

Time Management

Advanced Open Water Diver

EMPLOYMENT HISTORY

Dec 2021 — Feb 2024 Cabin Crew, Etihad Airways Abu Dhabi, U.A.E.

• Maximized safety and production levels by frequently cleaning and organizing work areas.

• Excellent reputation for resolving problems and customer satisfaction.

• Provide outstanding customer service to guests while ensuring comfort and safety throughout the flight.

• Trained to deal with both security and emergency situations and administer First Aid when needed.

• Have an active and dynamic approach to work and getting things done. Jul 2017 — Oct 2018 Swim Coach, Advantage Sports UAE Abu Dhabi, U.A.E.

• Worked with over 25 children of varying ages, interest, skill and development levels over 13 weeks.

• Educated student-athletes on proper nutrition and benefits of adequate sleep, which helped improve overall performance.

• Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.

• Supported children by actively listening and offering encouragement. Jan 2016 — Dec 2019 Shop Assistant, Reef of Fish Beauty Fish Abu Dhabi, U.A.E.

• Part-time Shop Assistant with extensive knowledge on all aquarium equipment.

• Increased customer satisfaction by resolving any issues.

• Rotated merchandise and displays to feature new products and promotions

• Maintains excellent and closing procedures and recommended changed to enhance efficiency of daily activities

EDUCATION

Jul 2021 — Sep 2021 Airline Cabin Crew Training, IATA Cabin Crew Montréal, Canada Graudated at the top of my class

Sep 2017 — Oct 2017 Associate Degree: Swim Coach, Swim Lessons University Abu Dhabi Online swimming degree.

Sep 2016 — Aug 2017 High School Diploma, Canadian International School of Abu Dhabi Abu Dhabi

GPA : 3.0/ 4.0

• Volleyball team captain for 2 years. : leading the team throughtout the years as well as in multiple tournaments. Awarded team MVP in 2017

• High school committee

VOLUNTEERING

Jul 2017 — Sep 2017 Assistant at Advantage Sports Abu Dhabi, U.A.E After finishing my senior year, I helped volunteer in their summer camp program in 2017. Soon after, hired as a swim coach and aqua-aerobics in 2018.

LANGUAGES English Native speaker

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