SUMMARY OF SKILLS

An accomplished admin professional in the consumer goods industry with over 20 years of comprehensive experience within the proposal production, publication, and retail industries. A natural leader with Subject Matter Expertise in:

Type 65wpm

Data entry

Attention to Detail

Quality Control

Customer Service

Publications (Print), including quality checks

Team Player

Customer Management

EDUCATION, CERTIFICATIONS & TRAINING

Bachelor of Fine Arts, Digital Design BFA DD

American Intercontinental University (Online)

Associates of Applied Science, Visual Communications AAS VC

Gibbs College (Vienna, VA)

Digital Design: Adobe CC 2020 (Illustrator, InDesign, Photoshop)

Applications: Microsoft Office (Excel, Outlook, PowerPoint, Publisher, SharePoint, Visio, Word)

EMPLOYMENT EXPERIENCE

CUSTOMER SERVICE (Adecco/EPIC)

Nov 2023 – Present

Customer Service for former and current customers of Wells Fargo who products were put on their accounts, with or without their consent

Escalated concerns

PRINTER/MAILROOM (Whitenate for Xerox}

July 2022-Aug 2022

•Printed insurance documents

•Customer Service

•Stuffed and printed stamps on envelopes

DOCUMENTATION SPECIALIST (Appleone for PWC)

Contract job Jan 2022 – Mar 2022

•Stuffed 1099s, 1099rs, ect for mailing out

•Quality control

CUSTOMER SERVICE REPRESENTATIVE(Artec/MD Unemployment) Contract job-May 2021 – Dec 2021

•Helped clients with their unemployment benefits

•Looked at documents such as ss card and drivers license

•Followed up with clients as needed

CUSTOMER SUPPORT/ART DIRECTOR (Thousand Oaks Barrel Co. ) Jan 2020 – Mar 2020

•Pre press send jobs to printers-fix files when necessary

•Helped customers send jobs by walking them through the computer process

•Helped customers on how to use the software such as (Photoshop and Illustrator)

•Provide attention to detail to ensure deliverables under challenging deadlines

•Demonstrate initiative and innovation appropriate to the tasks assigned, printing and schedule

•Help with design when needed

•Data entry

CUSTOMER SUPPORT/PRINT PRODUCTION ASSOCIATE (Canon) Aug, 2016 – Jan 2020

•Prepress send jobs to printers-fix files when necessary

•Helped customers send jobs by walking them through the computer process

•Showing customers how to use the printers in and around our buildings

•Helped customers fix and change their prints

•Helped customers on how to use the software such as (Photoshop and Illustrator)

•Provide attention to detail to ensure high quality deliverables under challenging deadlines

•Demonstrate initiative and innovation appropriate to the tasks assigned, printing and schedule

•Print jobs on both color and/or black and white printers, including wide format printers

•Finishing- Cut and bind material in accordance with Customer’s specifications; lamination and hole punching

•Perform Quality Control

•Send jobs to printers/wide format printers

•Solve problems associated with equipment maintenance or breakdown to meet schedule

•Data entry- items we printed on a monthly basis

CUSTOMER SUPPORT/COPY & PRINT CENTER SUPERVISOR (Staples) Aug, 2015 – Dec, 2015

•Pre press send jobs to printers-fix files when necessary

•Helped customers send jobs by walking them through the computer process on their end

•Helped customers fix and change their prints

•Helped customers on how to use the software such as (Photoshop and Illustrator)

•Showing customers how to use the in house printers

•Data entry-sales report on a daily, weekly and monthly basis

•Supervised associates and successfully addressed Customer’s questions and issues

•Printed jobs using standard office to wide format printers, including plotters

•Created large-scale visual material (e.g., banners & posters) for conferences and events

•Ensured final graphics and layouts were visually appealing and on-brand for each Customer

•Operated and maintained equipment, including scanners, and ordered supplies

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