Performance Testing Quality Assurance

JOSEPH ROBINSON

Edison, NJ ***** 201-***-**** *********@*****.*** www.linkedin.com/in/josephr

LEAD, QA & TESTING

Highly skilled professional with extensive expertise in manual and automated test management, test design, and executing enterprise-wide QA technological solutions for financial audit, ecommerce and retail business on mobile and desktop. Managed 5 Agile QA teams comprising 14 testers in an on-site/offshore model. Adept at ensuring seamless delivery and strict adherence to established processes. Handle end-to-end System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and foster cross-team collaboration with upstream and downstream systems. Additionally, conducted program-level defect triage calls in collaboration with product and engineering team leads to establish priorities and assign to respective sprint backlogs.

AREAS OF EXPERTISE

Quality Assurance Test Planning Test Automation Manual Testing Performance Testing Test Strategy

Defect Management Regression Testing Test Execution Cross-Functional Collaboration Result Oriented

TECHNICAL SKILLS

Agile - SAFe 5.0 Jira Align Azure DevOps TestRail ALM SalesForce CC Deck Commerce Sterling OMS NVDA

JAWS CCA Confluence CyberSource Postman and SoapUI TOSCA WCS IBM Accelerator IBM Sterling MS Office

AutoSys ServiceNow Google Analytics (GA4) BrowserStack FullStory SQL Server iOS ISO-9001: 2000 SharePoint

PROFESSIONAL EXPERIENCE

NEWELL BRANDS (NYSE - NWL), Hoboken, NJ February 2020 - Present

Senior QA Lead - Digital Technology

Developed test strategy, test plans, designing test cases, ensuring the timely execution of both manual and automated functional and regression tests on desktop and mobile, managing defects, and providing reports to engineering leadership and PMO.

Interviewed, onboarded, managed, and mentored testers from multiple vendors. Utilized hands-on experience in tasks such as story grooming, effort estimation, test case review, and ensuring test coverage and traceability in JIRA and TestRail.

Cross-collaborated across teams for Creating Scenarios and performing System Integration Testing (SIT), User Acceptance Testing (UAT), Maintain RACI Matrix, and obtaining financial approvals before feature releases and bi-weekly CICDs.

Managed TestRail: TestRail and JIRA integrations, generated QA status reports out of TestRail for sprint execution, Regression test execution etc.

Completed successfully QA validations for the migration of 12 eCommerce sites such as Calphalon, Marmot, FoodSaver, YankeeCandle, etc., from legacy platforms to SalesForce on Desktop, iOS, and Android devices.

Managed a team of testers, defined and implemented a process to work with ADA auditors on Accessibility/ADA compliance projects on Newell's US and Canada sites and conducted testing on CCPA, GDPR, and Cookie consent management tools such as OneTrust and Osano (along with hands-on verification).

Served as the contact point of the QA team, and participated in SOS calls, resolved third-party dependencies, and facilitated the team with necessary tools, training, and access rights.

Led a team of 14 testers for different Agile tracks.

Coordinated onboarding, training, tracking QA activities of Offshore and Onshore team members from different vendors.

Monitored DSUs and agile ceremonies and support QA team in refinement sessions.

Perform accessibility testing using NVDA, CCA, iOS Voiceover, re-test and close fixed ADA audit findings on WCAG 2.2.

Provided training and support for grooming and estimations. Cover for QA when required.

Represented QA in SOS, Agile governance calls, PI Presentations etc.

Generated status report on QA progress, provided QA matrices to management team.

Represented QA / callout critical issues or blockers in the daily Tech Status call with engineering team.

BARNES AND NOBLES (NYSE-BNED), Basking Ridge, NJ February 2016 - February 2020

QA Lead - UAT and Offshore Coordinator

BNED managed over 800 campus stores throughout the United States, each featuring web, mobile, and point-of-sale (POS) front ends for browsing and checkout purposes. The web application facilitated students and faculty members in searching for digital content, course materials, general merchandise, and completing online transactions with various options like shipping, store pickup, and e-delivery. The application ensured secure tender authorization and settlement processes compliant with EMV standards. It also oversaw tracking, returns, and the buyout of rental items. BNED offered an extensive collection of digital content, allowing students to either subscribe with a monthly fee or make one-time purchases of digital books that can be stored in their digital bookshelves.

Participated in story grooming and agile scrums meetings to create test plan, cases, UAT scenarios etc.

Managed data set-up and coordinated UAT activities, feed processing, backend operations.

Facilitated BRD review, test case review, and pre-UAT Project demos etc.

Validated entry and exit criteria for UAT.

Provided supporting documentations for UAT and get approval for production deployment from Product Owners and Finance team.

Worked with digital marketing partners to generate traffic and leads on core metrics and google analytics.

Assigned tasks to offshore test team, and hands on testing to get Functional and Regression test completed.

Reviewed functional test cases, test results, test coverage, and monitor QA status and publish daily reports.

Oversaw defect management – worked with dev. and test team, Tracking, Retest and Close defects.

Worked with tech writers to create training material and be the SME for application functional flow.

Kept track of incident tickets from Production environment, get it prioritized for prod release.

Monitored and automated regression test execution, results, and periodic updates to the base script.

Planned for parallel release, resource allocation and test data management.

Supported production release, post deployment sanity test and update management and business.

Implemented best practices and process, internal auditing, and present progress to PMO.

Environment: Java, Oracle, Sterling OMS, IBM Accelerator, JIRA, Selenium, iOS, Mobile devices, MS Office, BMC -footprints.

ADDITIONAL RELEVANT EXPERIENCE

TIFFANY & CO., Basking Ridge, NJ February 2014 - February 2016

Senior QA - Ecommerce

PEARSON EDUCATION, Old Tappan, NJ February 2008 – February 2014

Production Support Analyst, Senior QA, QA Lead

THE MCGRAW-HILL COMPANIES, Hightstown, NJ July 2006 - November 2007

Senior QA

ERNST & YOUNG LLC, Cleveland, OH January 2005 - May 2006

QA Analyst

EDUCATION

Master’s degree - Computer Applications

Bachelor’s degree - Financial Accounting

Certified SAFe 5.0 Agilist

oQAI Certifications ( CMST -Certified Manager of Software Testing, CSTE- Certified Software Tester)

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