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Customer Support Active Directory

Location:
Omaha, NE
Posted:
February 27, 2024

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Resume:

Greg Kennedy

Omaha, NE

ad3yuz@r.postjobfree.com

402-***-****

Skills

Current Secret Clearance

Hold CompTIA Security +

Microsoft Windows 7, 10, 11 (15+ years), Problem Solving (10+ years),

Computer Installation (10+ years),

Active Directory/DRA (10+ years), Customer Support (10+ years),

Microsoft Office (10+ years),

RDP (10+ years),

SCCM (5+ years),

Remedy (5+ years),

iPhone -set up mail (5 years),

Build and configure PC’s (5 years) Inventory (15+ years),

Printer Install (10+ years).

Work Experience

System Administrator

Peraton (October 2022-November 2023)

Imaging – Imaged over 300 Microsoft Surface tablets.

Excel – Responsible for updating excel spreadsheet with updates to incoming and outgoing tablets.

Remedy – Updated over 200 Remedy tickets and pieces of computer inventory.

Field Service Representative

Unisys Federal (September 2019 – October 2022)

Training - Completed Sec + online training and passed Security Plus Test. Completed Service Now training. Trained on Offutt Air Force Base computer imaging process. Trained 5 new employees on all job related activities.

Customer Support – Completed over 200 customer tickets ranging from imaging computers to Office Support to Iphone configuration. Also assisted coworkers whenever needed.

Imaging computers – Imaged over 300 computers including making sure all computers are in DRA and all proper software is installed.

Hold Active Secret Clearance.

Technical Support Specialist

Unisys (August 2018 to September 2019)

Imaging Computers – Imaged over 500 Dell/HP computers with Windows 7, Microsoft Office 2013. Also reimaged over 400 IGEL computers after a virus.

Inventory – Responsible for inventorying over 1000 items before being sent to LifeSpan with zero discrepancies.

Active Directory – Used Active Directory to reset user passwords and delete user accounts and computer ID’s.

Symantec Virus Scan – Responsible for installing and tracking Symantec on over 2000 machines.

Education

Bachelor of Science – Business Management

Bellevue University - Bellevue, NE graduated in 2000.

Military Service

Branch: United States Navy

Highest Rank: LS1

October 1989 to October 2011

Commendations: Navy/Marine Corps Medal, Navy/Marine Corps Achievement Medal, Navy/Marine Corp Unit Commendation, Navy/Marine Corp Merit Unit Commendation (MUC), Navy Good Conduct Medal, Navy Sea Service Deployment Ribbon, Southwest Asia Service Medal, National Defense Service Medal

Leadership: served as career counselor where I was responsible for over 100 members and guided their careers

Also served as storeroom supervisor where 5 junior sailors reported to me.

Awards

Sailor of the Quarter

2003

I was chosen from among 12 other First and Second class Petty Officers at NMCRC Omaha (Now NOSC Omaha).

Certifications/Licenses

Creating Professional Readiness Workshop

May 2018 to Present

Multi Day course including Resume preparation, Dress code, interviewing tips, etc.

Looking to complete a+ certification.



Contact this candidate