S

LaWanda

Smith

662-***-**** Madsopxan****@gmail. com

** ****** ***** **

SUMMARY

Even though I haven't been in the workforce in many years I am ready to return. I am a hard worker with many years of Customer Service experience. I would love the opportunity to learn new things and become a part of your company.

SKILLS

Proper phone etiquette. Ability to multitask.

Ability to work well on my on and with others. Able to grasp new things quickly. Ability to follow directions well and come to conclusions on my own.

EDUCATION AND TRAINING

High School Diploma

Mooreville High School 1994

Mooreville, MS

No degree : Public Relations and Customer Service

ICC 1996

Fulton, MS

WORK HISTORY

Mom and caretaker

Pontotoc, MS

Stay at home mom / Apr 2009 to Current

Transportation Broker

Tupelo, MS

Vector Transport / Oct 2008 to Apr 2009

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Answered phones, filed, data entry, email, fax, and filing daily.

Booked carriers to transport loads for various customers in my region.

Talked with the customer, carrier and drivers daily until the job was completed. Kept everyone involved apprised of any problems or new information.

When on call kept up with everyone's loads in all regions. Insuring everything was going according to schedule.

Negotiated the payout of each load with the customer and carrier representative.

Customer Service Representative/Scheduler

Verona, MS

Foamex / Mar 2000 to Jun 2007

Investigated and resolved billing and service discrepancies.

Assisted customers with questions and concerns.

Cross-trained and provided back-up for other customer service representatives when needed.

Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.

Scheduled the production of orders for each line. Printed, copied and delivered schedules to appropriate workers, supervisors.

Scheduled driver's to pick up and deliver loads to customers. Generated and printed BOL for each load.

Worked with the IT Dept to resolve any problems that came up.

Trained new employees on all procedures it took to schedule for each customer. Worked with the special orders dept and the line supervisor for any new or special orders for the customer.

Customer Service Representative/Scheduler

Verona, MS

Foamex / Mar 2000 to Jun 2007

Investigated and resolved billing and service discrepancies.

Assisted customers with questions and concerns.

Cross-trained and provided back-up for other customer service representatives when needed.

Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.

Scheduled the production of orders for each line. Printed, copied and delivered schedules to appropriate workers, supervisors.

Scheduled driver's to pick up and deliver loads to customers. Generated and printed BOL for each load.

Worked with the IT Dept to resolve any problems that came up.

Trained new employees on all procedures it took to schedule for each customer. Worked with the special orders dept and the line supervisor for any new or special orders for the customer.

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