Customer Service Human Resources

MARCUS J. RELF

Montgomery, AL *********@*****.*** 972-***-****

OBJECTIVE

Sharp individual with leader and team player attitude with well-honed customer service.

Excellent customer relations aptitude and relationship-building skills.

Adept at tracking revenues and implementing effective sales techniques.

Focused on training and motivating staff to achieve productivity goals.

Proficient in using independent decision-making skills. SKILLS

Leadership Skills Mentoring Relationship Building Time Management Forecasting CRM MS Office

Critical Thinking B2B Sales Salesforce

EXPERIENCE

GenPak

HR Assistant December 2023-Present Contract

Assist with day-to-day operations of the HR functions and duties.

Provide clerical and administrative support to Human Resources executives.

Maintains accurate and up to date human resource files, records, and documentation. Performance Food Group

Warehouse Supervisor October 2023- December 2023 Contract

Supervises the administrative staff including hiring, scheduling, providing training and guidance, establishing job standards, and evaluating performance.

Responsible for supervising personnel receiving product, pulling orders, loading trucks for next day deliver, and processing paperwork relating to product delivery.

Coordinates pick planning in conjunction with the Warehouse Manager Dollar General Private Fleet

Fleet Supervisor March 2023- August 2023 Contract

Managed 60 Drivers ensuring on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safe and legal operations.

Accountable for driver training, time at home, driver retention, idle reduction, mpg improvement, driver load dispatch assignment, load optimizing, equipment usage, and effective use of the driver management system.

Interviewed, onboarded, and conducted new hiring orientations for new drivers. RXO

Account Executive June 2022- March 2023

Sold 1.2 million in Brokerage Services to New and Existing Customers.

Developed, implemented, and supported marketing programs.

Collaborated with key personnel and line managers in the planning and implementation of sufficient operations that met customer needs and budgets.

Stivers Ford, Lincoln, and Infiniti

Luxury Experience Manager January 2021- June 2022

Voted “Sales Professional of the Month” six times while working for Stivers Ford.

Responsible for developing an effective layout of the showroom floor.

Held regular sales training meetings with new and experienced sales professionals. EDUCATION

Alabama State University

Criminal Justice 2016-2019

Robert E. Lee High School

HS Diploma 2011

Contact this candidate