Technical Support Engineer

YULIA SHIFRIN

585-***-**** ******@***.***

SKILLS

• Data OnTap, NAS protocols, OnCommand System

Manager, OnTap Select

• Languages: SQL, HTML, Linux, Java

• Microsoft Office, Mac OX, Access, Visio, OneNote, Putty

• Good interpersonal skills; solid team player

• Excellent work ethic, professionalism, attention to detail, ability to work in a highly collaborative, collegial, and multidisciplinary team environment

EXPERIENCE

SUTHERLAND GLOBAL

Rochester, NY Technical Support Engineer Tier 1 for NetApp 02/2020 – present

• Assist customers with hardware and software issue. Including OnCommand suite of products, VMware integration, FAS AFF E-series hardware support. Data OnTap support of both NAS and SAN protocols, performance issues, system panics, upgrade issues, takeover/giveback issues, etc.

• Support tickets routed automatically when customer generated or were generated when customers called in. Resolution was done via email, phone or sceenshare software. Did primally support for “secure” customers like the military and government contracts. Often had to troubleshoot without logs.

• Write KB articles

GCA SERVICES GROUP

Rochester, NY Service Agent 05/2015 – 01/2020

• General office job

• Maintain a clean and orderly work area and report any unsafe or hazardous conditions

• Dust the interior of the car and make sure that any trash is disposed-off properly

• Greeting customers as they return their rental car WEGMANS FOOD MARKETS, INC.

Rochester, NY Cashier 05/2015 – 08/2017

• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines

• Build a rapport with customers as well as develop and maintain effective, professional relationships with store employees and management

• Follow all company standards in regard to paperwork, cash management EDUCATION

ROCHESTER INSTITUTE OF TECHNOLOGY

Bachelor of Science in Applied Art & Science December 2019 Professional Concentrations in Computing Technology and Business: Accounting GPA 3.3

MONROE COMMUNITY COLLEGE

Associate of Science, Information Technology WITH Honors May 2017 GPA 3.5

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