Customer Service Agent
Resume:
Natasha Edwards
Ready for success!
Allentown, PA 18101
*****************@*****.***
great cleaning skills plus outstanding customer service skills i recently worked for PPL CUSTOMER SERVICE AGENT for 6 years, also was a groundskeeper and cleaner for kamps of America, and custodial duties for amazon warehouse
Authorized to work in the US for any employer
Work Experience
Independent Contractor Agent
PPL Center - Allentown, PA
July 2019 to May 2023
I was working in the billing department and was responsible for payments. Generated invoices for the payments made and recorded the same in the system. I was solving the problems faced by customers and helped to solve them. I was also doing some customer service, would give calls to customer for pending payments and registered complaints as directed.
I am experienced with account receivables and good at maintaining accounts. Customer service billing questions, collections, disputes, pay assist, outage calls, i started out as outbound pay assist then was promoted to inbound pay assist then promoted to hybrid billing. Third party contractor through Iqor.
Subway Sandwich Artist/Cashier
Subway - Erie, PA
January 2011 to January 2018
Customer service, prep and sandwich maker, cleaning,cash register Custodial Worker
Amazon Warehouse - Breinigsville, PA
April 2014 to December 2015
Cleaning cart worker, maintained warehouses cleanliness, cleaned offices and cardboard and garbage disposal
Groundskeeper
Kamps of America - Pocono Mountain Woodland Lakes, PA May 2009 to November 2010
landscaping and cleaning, cleaned and maintained cabins kept up with landscaping, grounds keeping, bathroom cleaning, and trailer maintenance. Camp Grounds Key-holder Stock Associate
American Eagle Outfitters - Allentown, PA
January 2010 to May 2010
Stocked and marketing displays, secret shopper
Education
Ged
Georgia Institute of Technology-Main Campus - Georgia January 2013 to February 2013
Skills
• Food Production (7 years)
• Disputes (5 years)
• Accounts receivable (2 years)
• Problem solving (5 years)
• General Labor (10+ years)
• Cashiering (9 years)
• Food Service (7 years)
• Billing (7 years)
• Cleaning Experience (10+ years)
• Food Preparation (7 years)
• Customer service (10+ years)
• Collections (3 years)
• Cash Handling (3 years)
• Food Safety (7 years)
• Warehouse Associate (2 years)
• Custodial Experience (2 years)
• Maintenance (2 years)
• Groundskeeping (1 year)
• Negotiation (2 years)
• Landscape Maintenance (1 year)
• Mowing (5 years)
• Lawn Care (2 years)
• Commercial Cleaning (2 years)
Languages
• English - Fluent
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