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Office Assistant Customer Experience

Location:
Blackwood, NJ
Posted:
February 27, 2024

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Resume:

RAKHEE MCLEAN

ad3yl2@r.postjobfree.com · 917-***-****

A highly organized and hard-working individual looking for a responsible position to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

EXPERIENCE

DECEMBER 2023 – PRESENT (11 YEARS TOTAL AS OFFICE ASSISTANT)

SURGICAL OFFICE ASSISTANT, virtua surgical group of south

Responsible for performing office duties and ensuring the office runs smoothly. Handling incoming calls and other communications, greeting patients and visitors and directing them to the appropriate staff member, managing filing system and maintaining documents, performing general office clerk, monitoring incoming emails and forwarding or answering as required, preparing outgoing mail and coordinating courier service, faxing, scanning and copying documents

AUGUST 2022 – NOVEMBER 2023

SURGICAL OFFICE ASSISTANT, surgical group of south jersey – an affiliate of virtua medical group

Responsible for performing office duties and ensuring the office runs smoothly. Duties include transcribing patient records and letters, keeping accounts, billing patients, filing claims with insurance companies and scheduling appointments. Greets patients when they enter the clinic and takes their information, including contact details, medical history and insurance information.

JANUARY 2022 – JULY 2022

LEAD CLINICAL LABORATORY ACCESSIONER, xeron/atlantic diagnostic lab

Leads and guides accessioners in daily accessioning duties. Handles and/or acts as a resource for difficult or complex issues related to accessioning. Performs pre-analytical processing of specimens and a variety of clerical duties in support of department.

JANUARY 2021 – DECEMBER 2021

LEAD CLINICAL LABORATORY ACCESSIONER, prophase diagnostics

Leads and guides accessioners in daily accessioning duties. Handles and/or acts as a resource for difficult or complex issues related to accessioning. Performs pre-analytical processing of specimens and a variety of clerical duties in support of department. Responsible for accurate processing of patient specimens including receipt and data entry into the Laboratory Information System.

AUGUST 2015 – JANUARY 2021

CLINICAL LABORATORY ACCESSIONER, enzo laboratory

Assists laboratory personnel in daily accessioning activities. Performs pre-analytical processing of specimens and a variety of clerical duties in support of department. Prepares specimens for delivery by creating STLs (Specimen Transfer Lists) and packaging according to specimen temperature. Attends staff meetings and in-service sessions to assure job competency and communication.



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