Dhara Trivedi

Mobile: +1-646-***-****

E-mail: ad3yim@r.postjobfree.com

Professional Summary

● 7+ years of experience leading a team of Quality Assurance engineers/analysts, collaborating with various stakeholders including senior executives.

● Over 13+ years of IT experience performing both manual and automation testing of applications, web services and API.

● Experience of establishing agile processes and methodologies for the new teams.

● Performed scrum master role for multiple projects and teams

● Knowledge of Compliance, Banking, Travelling, Marketing and GPS Communications domains.

● Hands on experience of project management skills such as running meetings, data analysis, documentation, and business reporting.

● Thorough understanding of black box, system integration, database, performance, GUI, functional, regression, unit testing, user acceptance, smoke testing and sanity testing of both client-server and web-based applications.

● Well versed with software testing methodologies including developing test plans, test scenarios, test cases, test procedures, test reports and documenting manual and automation tests.

● Involved in developing and maintaining Test Matrix and Traceability Matrix and performing Gap Analysis.

● Working knowledge of ad-hoc product testing and test automation using RIT, Soap UI, Selenium, Quality Center.

● Excellent communication and interpersonal skills with problem-solving abilities, effective in working independently and an exceptional team player. Technical Skills

Automation Tool: RIT, Soap UI, VSTS, Selenium, XML Spy Database: SQL Server, Oracle 9

Agile Tool: Version One, Team Foundation Server

Defect Tracking Tool: JIRA, ALM

Work Summary

Scotiabank - Global Compliance Risk, Toronto, Canada (Aug 2021 – Dec 2023) Role: QA Lead

Responsibilities:

● Lead in the QA and maintenance of IT Governance, Risk and compliance management strategy.

● Coordinate the testing and timely delivery of SOX requirements for financial and operational reporting purposes.

● Coach and mentor members of the QA team

● Specific areas of responsibility include design, review and creation of test plan and strategies for supporting the CRCA (Compliance Risk and Control Assessment), IMCT(Issue Management & Compliance Testing), and RLM(Regulatory Library Management) team in producing and managing and regulatory compliance metrics, data collection, regulatory compliance reporting, audit management, and risk management

● Responsible for presenting sprint work to business and providing QA signoff

● Help improve team processes for efficient delivery and reduce churn

● Make sure deliverables meet mandatory compliance standards and does not carry any risks Dhara Trivedi

Mobile: +1-646-***-****

E-mail: ad3yim@r.postjobfree.com

Amtrak, Washington DC, USA (Aug-2020 to Feb-2021)

Role: Project Lead & Sr QA Lead

Responsibilities:

Lead QA teams in multiple high profile, mission critical projects to validate internal operational and customer facing applications. Overcame challenges within large, complex projects, coordinated all QA testing strategies, and took charge of weekly and monthly changes and unscheduled high priority items/concerns. Generated accurate estimates for QA work proposals.

QA Leadership - Developed project artifacts and attended/participated in requirement (use cases), design, technical, financial, test strategy, planning and other project reviews. Collaborated with developers to resolve infrastructure, design, security, access, database and integration issues throughout SDLC.

- Server Migration: Developed strategy and migrated 275 servers hosting Java, C++, and standalone applications, with Oracle and SQL server database. Established baseline, uncovered dependencies, determined migration status to AWS, IBM Cloud, or RTP and led acceptance testing for 120 stakeholders.

- Mainframe & Hardware Infrastructure upgrade: Sr Lead QA Analyst and QA center of Excellence (CoE) in a 38 person project to upgrade mainframe elements. Coordinated baseline testing and led 4 QA analyst to migrate mainframe to RTP and guided/directed 15 business stakeholders through user acceptance training.

- Cloud-based infrastructure Upgrade - Supervised testing for new cloud-based infrastructure deployment with IIS clusters, Citrix, and data power and optimized oracle database to deliver faster, more stable business environment.

- IT Helpdesk Application Migration (Service Now)-Managed testing team to support upgrade from IBM smartCloudControlDesk to service now. Coordinated with IBM developers and 20-member Helpdesk team, oversaw defect resolution and reported to management. Verizon Wireless, NJ, USA (Dec-2019 to July 2020)

Role: Automation Engineer/Manual Tester

Environment: Selenium WebDriver, Selenium IDE, Eclipse, Java, TestNG, Maven,, Mongo DB, Tapsium, Jason, Qtest, JIRA, SQL

Responsibilities:

● Leading and mentoring a team of three members

● Test case design and execution planning

● Weekly and monthly status reports to senior management.

● Involved in writing and reviewing test scripts using Java and executed it through Selenium WebDriver for Functional and Regression testing.

● Contributed to the delivery of quality Enterprise Releases (ER) every month.

● Performed regression and system-level testing to verify software quality and function prior to release.

● Ensuring all test cases are executed during automation run and report regular status to Management.

● Automated testing tools to execute tests and report the outcomes and compare the results with earlier test runs.

● Maintained data-driven framework and extracted data from excel files using Apache POI and loaded it into the variables in the scripted code. Used GIT as code repository. Dhara Trivedi

Mobile: +1-646-***-****

E-mail: ad3yim@r.postjobfree.com

● Maintained automation scripts through Releases and reproduced failed test cases manually.

● Written and optimized test cases to maximize the success of automation testing with consistent, thorough approaches.

● Performed Ad-hoc, Functional, Regression, and Integration testing manually and using Selenium WebDriver.

● Involved in risk analysis, root cause analysis for Release support.

● Interacted with developers for resolving the critical bugs which were implemented Code fixes.

● Identified and tracked defects based on the severity with JIRA and reported to developers in resolving problems by completing additional tests.

● Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. ArthiSoft, India (Apr-2017 to Sept-2018)

Role: QA Lead

Environment: Mac, iWork, iOS Simulator and Devices. Responsibilities: -

● Leading an offshore team of 8 QA engineers

● Requirement gathering and designing a high level test plan.

● Resource planning and identify the manual and automation scope.

● Identifying and preparing test data for mobile testing.

● Cross-platform and mobile app testing

● Plan, monitor and track test execution progress on a daily basis.

● Test metrics gathering and analysis of functional differences.

● Test Effectiveness Metrics and gap analysis on the production QA issues.

● Running triage meetings and defect prioritization meetings with the project team.

● Improve and streamline the testing process to increase productivity.

● Constantly endeavored to keep the high morale and enthusiasm of the team during periods of stress and pressure.

● Look for opportunities to automate repetitive tasks.

● Functional and Regression testing of mobile apps.

● Globalization and localization testing on different application stores.

● Implemented Orthogonal Array on the Mobile and Web Regression Testing.

● Working with the production support team to ensure the quality of the delivery.

● Project reporting, test release notes and status updates to senior management. Persistent Systems Ltd, India (May-2011 to Mar-2017) Role: Module Lead

Project Global Bank Expansion, Wells Fargo

Domain Financial Banking

Project Capella

Domain Online Learning

Dhara Trivedi

Mobile: +1-646-***-****

E-mail: ad3yim@r.postjobfree.com

Project Fleet Director (Teletrac Inc.)

Domain Fleet Management and Vehicle Tracking

MinMax Software Pvt. Ltd, India (Jan-2009 to May-2011) Role: QA Lead

Project Web reporter (Teletrac Inc)

Domain Fleet Management and Vehicle Tracking

Project Driver Website (Teletrac Inc)

Domain Fleet Management and Vehicle Tracking

Education

B.E. – IT (2005-2008): Atmiya Institute of Technology and Science, India Diploma – IT (2004): Government Polytechnic, India

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