Herman Anker

Ontario

416-***-****

ad3yho@r.postjobfree.com

ca.linkedin.com/in/hermanker

PROFILE

A proven IT professional with extensive experience in Linux Support and System Programming in the financial industry on mission-critical systems. Strengths include accuracy and the art of programming. Skilled in simplifying processes, troubleshooting, reducing costs, and on-call support. Able to create technical framework and flow charts. Works well with team members, supervisors, and clients. Fluent English and Norwegian.

TECHNICAL EXPERTISE

RedHat Linux System Administration, HP-UX system administration, Bash Shell scripting, Perl Scripting, Progress DBA, SSH, PGP, Virtualization, Cluster, Robots

PROFESSIONAL EXPERIENCE

UNIVERSITY OF WATERLOO, WATERLOO Aug 2023 -

Senior IT Consultant,

Polar Data Catalogue/Canadian Cryospheric Information Network

Build web servers with RedHat 9, VmWare 8, Windows Server, Postgres, Postfix, and Dell Intel Xeon Server HW, so that production system could be migrated away from aging hardware.

Helped leaders make informed decisions in regards to network, security, operating systems, business continuity and databases.

MIRANTIS, KITCHENER Jan 2022 - Mar 2023

Senior Test Engineer

Reproduced and logged technically complex defects for developers to address.

Release tested internal products (MCR, MKE, MSR) to increase quality of software.

Actively participated in modifying out of date testing procedures to save time.

Utilized Terraform and AWS to automate testing clusters to drastically save time.

Participated in introducing Terraform and Azure test clusters to reach more potential clients.

Took advantage of most Linux distros to reach more potential clients: RHEL, Rocky, Oracle Linux, CentOS, Ubuntu and SLES.

Arranged testing in Kubernetes for a more throughout testing.

UNIVERSITY OF WATERLOO, WATERLOO Sep 2018 - Dec 2021

System Administrator,

Polar Data Catalogue/Canadian Cryospheric Information Network

Supported web server deployed in a cluster of CentOS 6 & Mac OS, VMware 5.5, IBM disk array and Network.

Configured existing components, including failed/malfunctioning items, as needed for optimal operation of the organization.

Monitored operational status and applied updates to firmware, drivers, operating systems, and software packages on all systems on a regular basis.

Implemented and maintained a comprehensive backup strategy for all systems across multiple, physically distinct locations, and monitored backup status.

Maintained documentation of all hardware, software, and networking assets including relevant configurations and infrastructure diagrams.

Ensured proper functionality and compatibility of systems with Faculty and University computing infrastructure. Provided on-call service for emergencies or unexpected issues.

Migrated production system to new hardware and software (Wmware 6, CentOS 8, Tomcat 9, Postgres 11) to keep production platform stable and secure.

CLEARPATH ROBOTICS, KITCHENER Mar 2018 - May 2018

Field Service Specialist

Supported Ubuntu 16 Linux Servers, Industrial PC, and Siemens WiFi Bridge to keep Robots running, increasing customer satisfaction.

Supported Electronic, Electrical and Mechanical aspects of OTTO Robots.

Supported clients across North America.

Day to day work: Updated Linux and sensor drivers in help desk tool “Jira”. Finding root cause of unpredictable robot behaviors.

UNIVERSITY OF WATERLOO, WATERLOO (6 months contract) Mar 2017 - Oct 2017

IT Support Specialist

Migrated faculty Linux FreeBSD server to RHEL 7, containing Postfix, Apache, and Samba service.

Supported Microsoft Windows 7/8/12 servers and clients.

Supported Ubuntu servers and clients.

Supported Synology NAS servers.

Supported campus network consisting of Hewlett Packard 48 port TCPIP switches configured with VLAN.

Managed DNS assignments utilizing InfoBlox configuration tool for DNS, DHCP, AND IPAM (DDI)

Supported SSL/TLS certificates with X509 on RHEL 7 for Apache and Postfix.

Supported Firewalls: Firewalld, IPTables, and UFW.

Launched faculty wide public display project consisting of LG Supersign server (Win10 server on VM) and Web client.

Day to day work: With internal help desk tool “Request Tracker “, responded to Linux questions, did root cause analysis, and put fixes in place.

INTERNATIONAL FINANCIAL DATA SERVICES (IFDS), TORONTO Feb 1998 – May 2015

Linux Administrator & System Programmer

Provided on-call, after hours and shift support for production, testing and development environments for Progress Database, comprehensive secure file transfers, HP Operations Manager (also known as HP Open View), and Cacti (equivalent to Wireshark and tcpdump).

Day to day work: Resolved Linux service requests and incidents using “Servicenow” ticketing system following ITIL practices. Investigated alerts from production systems using HP Operations Manager monitoring systems, reviewed failing processes, suggested and implemented corrective actions according to SLA. Created scripts based on documentation from internal Business Analysts.

Participated in virtual server migration within VMWare and between different hardware to optimize performance 4-5 times per year.

Automated using Perl, Shell and secure protocols. Examples of development:

Automated Electronic Fund Transfer gateway from application towards 4 major Canadian Banks. Solution would transfer files via highly secure gateway server. Improved accuracy and made delivery predictability possible.

Automated night cycle processing and file movements. Project transformed Data Center's work tasks from large manual check lists to event monitoring. Significantly reduced labor cost, improved accuracy and speed. 500 new scripts developed.

Automated user administration tool for external clients on a common timeshare system. Decreased cost for clients for maintaining users.

Automated in house developed backup tool to support various tape devices to reduce run time, increase reliability and auditor friendliness.

Reviewed Perl, Ksh, and Bash scripts written by others. Dramatically reduced unnecessary hangs and terminations.

Supported applications IFAST, IFASTWeb (Internal IFDS applications): printer administration, super user administration, code deployment, Netterm (terminal emulator), network (TCPIP, UUCP, DNS, IPTables) and terminal type administration.

Supported Citrix Software: Occasional cleanup of session table and restart of Citrix service.

Supported HP BSM (Business Service Management): Troubleshoot and rectify hanging monitoring setups.

Reviewed new software, went through system prerequisites and made recommendations for technical specifications needed; last review was for license purchase of Alfresco.

Maintained disaster recovery plan and participated in periodic off site testing

Conducted Perl training to internal associates, increasing their skill level from novice to intermediate.

Server park HP Blade: 150 multicore servers based on Intel Xeon CPUs running RedHat Linux.

Server park HP IA64: clustered HP servers on HPUX 11 operating system..

Storage park: Numerous EMC, Nimble and Violin disk arrays totalling 900TB.

AKER HOSPITAL OSLO, NORWAY Jan 1992 – Jun 1997

Unix and Windows System Administrator

Technical resource for conversion of patient system running on Norsk Data operating system platform to Unix Platform running Sybase.

Developed tools to keep maintenance cost down using Korn Shell scripts.

Conducted Unix Administration training.

Supported HP-UX Unix system & Sybase database.

Supported Windows workstations (clients) and Microsoft Office Suite.

Supported Network Administrator.

Coordinated external vendors.

EDUCATION & PROFESSIONAL DEVELOPMENT

Redhat 9 Read 2022

Redhat 8, Tomcat 9, Squid (load balancer), Nginx proxy Read 2019

Autonomous Robot Setup and Maintenance 2018

Redhat 7 2017

PostFix Mail server 2017

ISC2 Security Read: System Intrusion Detection, 2016

Sun Grid Engine Read 2016

Vmware Vsphere: Install, Configure, Manage v5.0 2012

Linux RedHat for HP-UX System Administrators 2011

Organizational changes in corporate world 2008

Programming in Perl 5: Certification 2003

HP World HP-UX Technical Seminar 2001

HP-UX Logical Volume Manager, 2000

HP-UX Advanced System Administration 1999

HP-UX System and Network Administration 1995

Diploma in Telecommunications, Gothenburg Technical Institute, Gothenburg, Sweden

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