Gershon Arma Trujillo

ad3yhn@r.postjobfree.com

(+63) 949 – 397– 7695

B-2 L-26 P-3 Brgy. 171 Villa Crystal Bagumbong Caloocan City

CAREER OBJECTIVE:

To obtain a position that will fit my chosen field in a well-established organization / institution with

a stable environment that will enable me to use my strong organizational skills, educational

background, and ability to work well with people.

EMPLOYMENT BACKGROUND

Alorica 2016 - 2018

Makati City 2285 Chino roces ext.

• Amazon Customer Service

• Online retail service

• More on delivery queries - estimated delivery date of the item.

• Somehow related with Lazada and Shopee of the Philippines.

• Trained with 4 LOB’s US Phone, UK Phone, EMAIL, US Chat.

Telus TSR/Sales - October 2018 - April 26, 2023

Epifanio de los Santos Avenue corner McKinley Road, San Lorenzo, Makati, 1200 Metro Manila

• AOL Mail tech support

• Use POP or IMAP to sync AOL Mail on a third-party app or Download the mail

• Configure 3rd party app and software settings.

• Check the SMTP settings on the server such as.

• Outlook mail, Windows Mail, Iphone Ipad, Android, Thunder Bird etc.

• Downloading and installing some sold software on the Windows and Mac COMP.

• Hardware and Software troubleshooting

• Basic troubleshooting of modem (Internet connection)

Sutherland Global Services - April 2023 - January 2024

9F Shaw I.T. Center 360 Shaw Blvd, cor Nueve de Febrero, Mandaluyong, 1634 Metro Manila

Hosting

• Web Hosting - an online service that allows your to publish the website files onto the internet

•Troubleshooting Wordpress errors and server problems.

•It is an online helpdesk that assists customers when they run into hitches and glitches.

•Troubleshooting technical issues, updating content and functionality, monitoring performance, Providing user support and enhancing security and compliance.

SKILLS AND CHARACTERISTICS

• Fluent in English, Filipino

• Computer Literate.

• Self-motivated, initiative, maintains a high level of energy, personable, and can work with minimum supervision.

• Ability to organize, prioritize and work under extreme work pressure, heavy workload and deadlines.

• Tolerant and flexible, adjusts to different situations.

• Willing to be trained.

EDUCATION:

ST. Clare College

Old Zabarte Rd. Camarin Caloocan

School Year: 2012 - 2014

CATAINGAN NATIONAL HIGH SCHOOL

Poblacion, Cataingan, Masbate

School Year: 2008 - 2012

BIGNAY ELEMENTARY SCHOOL

Bignay, Valenzuela City

School Year: 2007 - 2008

PERSONAL INFORMATION:

Age: 26 years old Religion: Roman Catholic

Birth Date: July 25, 1995 Citizenship: Filipino

Birth Place: Madamba, Masbate Civil Status: Single

Languages: Filipino (Tagalog), English Dialect: Visaya

Hobbies and Interests:

Singing, Hosting, Master of Ceremonies

GERSHON A. TRUJILLO

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