Customer Service Administrative Assistant

Pamela Cox

317-***-**** **********@*****.*** **19 N Park Ave, Indianapolis, IN 46240

Objective

I am an experienced customer service professional and a Certified Community Health Worker and Certified Peer Recovery Coach seeking a position on the north side of Indianapolis. Work Experience

April 2022 – June 2023

Praxis Treatment Facility

Carmel, IN

Patient Encounter Specialist

Duties are patient intake including documenting their personal belongings and a body/skin search. Make sure patients take medications on time as prescribed. Take vitals and document vitals, what they have eaten, and all activities they have participated in during the shift.

November 2021 - April 2022

Ascension St. Vincent Hospital

Indianapolis, IN

Screener

Help patients check in and out. Check visitors in and out. Quiz for Covid status. Look up room assignments and visitor status. Apply wrist bands. Maintain desk supplies. April 2021-October 2021

Willow Treatment & Recovery Center

Brownsburg, IN

Administrative Assistant

Check in and out patients. Collect fees and submit insurance claims. 1989 - Present

Spectrum Hair Design

Indianapolis, IN

Owner & Self Employed

I previously owned a 9 employee hair and nail & salon. I negotiated rental contracts, obtained permits, and kept all business records. After closing the salon I have rented booth space and continued to keep my clients happy and looking their best.

June 1980 - September 1985

Hit or Miss

Indianapolis, IN

Manager

Managed, trained, and scheduled employees.

Education

Cosmetology School 1985 Graduated

North Central High School 1976 Graduated

Skills

I have excellent communication skills with employees, management, and especially customers. An innate ability to put people at easy and feel they are understood and welcome. I am efficient in KIPU and Collaborate MD Programs and am Hippa, Indiana ANSA 2.4, Indiana ANSA 18+, and Adult Mental Health First Aid USA certified.

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