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Project Management Service Delivery

Location:
Orlando, FL
Posted:
February 27, 2024

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Resume:

Marcelo Souza Moreira

Orlando / Florida / USA

Phone: +1-407-***-****

e-mail: ad3yf8@r.postjobfree.com

Website link: https://www.linkedin.com/in/marcelosouzamoreira/ Objectives / Areas of interest

Network, OSP, Subsea and Dark Fiber Planning & Implementation / Project Management / Operation & Implementation of Transport Network

Summary of Qualifications

More than fifteen years of experience in telecommunications acting in the following areas:

Transport Provisioning Engineer, operating a Cable Landing Station (with a PFE within the station).

Planning & Operations of transport network such DWDM, SDH systems and Optical Outside Plant. Routing, Switching, Provisioning, Performance and Management.

Analyze test results and prepare test reports; Troubleshoot to fix circuits. Considerable experience with testing tools such OTDR, OSA, Power Meter and BERT with RFC2544, Y.1564.

Knowledge of TL1 commands, SNMP, routing protocols (BGP, OSPF, EIGRP), traffic-engineering principles, TCP/IP (Ipv4 and Ipv6), MPLS, OTN and so on.

Project Management, creating SOW (Scope of Work), Work Packages, BOMs, Customer scheduling, managing third parties and tech teams, maintaining risks and successfully delivering projects.

Coordination of activation/installation projects for Global Crossing do Brazil, working as a Product and Technology Integration Specialist (Service Delivery Engineer).

Working with municipalities and other government agency procedures to obtain project approval for deployment of optical networks.

Experience with project management in Service Delivery Manager and Outside Plant, by management of the project with relationship with the Client, Internal and Commercial Areas, informing the status, schedules and activities developed. Administration of project implementation costs and deadlines. Coordination of more than one thousand projects in both areas.

Worked with the configuration of all transport systems (DWDM) during the World Cup of Soccer 2014 in Brazil, delivering all the circuits in every stadium to the IBC (International Broadcast Center).

Responsible for all configuration and activation support on the backbone network and customers throughout Brazil. Responsible for all configuration emergencies in response to customer emergency requests.

Effective communication (written, verbal), organizational skills, ability to manage multiple tasks, agile and great with tight deadlines and experience in direct client management. Skills

Computer Networking (10+ years) • LAN (10+ years) • Cabling (10+ years) • Network Support (10+ years) • TCP/IP

(10+ years) • WAN (10+ years) • SDH (10+ years) • Python (3 years) • IP networking (10+ years) • Cisco routers

(10+ years) • OSPF • EIGRP • Network Firewalls • DNS • Project Management (10+ years) • Optical Networks (10+ years) • DWDM (10+ years) • CWDM (10+ years) • Cloud (3 years) • IT Support (7 years) • Autocad (5+ years) • Windows (10+ years) • MS Office (10+ years)

Courses / Certifications

ITIL V3 Foundation certification;

OSR Operations with OMEA, OSP, NSV, and TSM – CIENA;

6500 Broadband & Photonic Layer OAM&P – CIENA;

6500 BB_PL Operation and Maintenance with (EMS) KIT class – CIENA

Fortinet NSE3 NSE5;

CISCO CCNA (course internal);

JUNIPER JUNOS (course internal);

INFINERA DWDM systems (course internal);

CIENA, ALCATEL, ADVA about DWDM systems;

Alcatel-Lucent about SDH systems and transmission networks in backbones;

Padtec about DWDM systems (operation, implementation, project); Professional Experience

Transport Provisioning Engineer - TX / IP

Lumen (previously Centurylink, Level 3 Communications) – Apr/2008 to Nov/2023

- Transport Provisioning Engineer (TX/IP), performing configurations, troubleshooting SDH, Metro Ethernet and DWDM circuits, managing delivery of projects to customers, from customer hiring to service delivery, internal and external optical fibers plants. I worked with installation and configuration of SDH, CWDM and DWDM systems. Experience working and training with several suppliers of OTN, SONET, SDH and ETHERNET equipment, such as Alcatel-Lucent, Infinera, Ciena, Padtec, Nokia, Cisco, Juniper, Adva, and many others. Extensive experience with testing tools like OTDR, OSA, Power Meter and BERT with RFC2544, Y.1564 and so on. On-call service at night and weekends, during customer service activations. Responsible for coordinating the provisioning area in Brazil, organizing all necessary configurations and emergencies.

- Service Delivery Manager, project management with relationships with the Customer, Internal and Commercial Areas, informing the status, schedules and activities developed. Administration of project implementation costs and deadlines and managing the progress of the project in the company's internal and external areas.

- External area of the plant managing optical infrastructure projects for customers at their respective addresses, such as installations and uninstallations. Designing the entire fiber path that will be use by the service, studying and monitoring the execution of internal and external fiber optic projects, control of fiber optic distribution panels, among others.

Electronics Technician

Itautec S/A – Oct/2005 to Apr/2008

- Maintenance service with fiber technology, such as: metro ethernet and SDH network equipment (CISCO, OME Nortel);

- Complete management of the project with relationship with the Client, Internal and Commercial Areas, informing the status, schedules and activities developed. Administration of project implementation costs and deadlines;

- Responsible for all the coordination of the construction of the physical access, relationship with carriers, request for equipment (CPE's, interface converters, optical cords), installation of Nortel SDH, field support for the imple- mentation of scripts in CPE's, SDH, DWDM, Switches. Implementation of data links (Internet, MPLS, Clear Chan- nel).

Academic Formation

Postgraduate Studies in Labor Safety Engineering (Universidade do Vale do Sapucai) – Jul/2015.

Graduated Electrical Engineering (Universidade Nove de Julho) – Jan/2012.

Industrial Electronics Technician by Centro de Educacao Tancredo Neves – Sep/2004. Languages

English (Basic/intermediate) / Portuguese (Native) / Spanish (Intermediate)



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