Aldo Castillo Email: ad3yd4@r.postjobfree.com

*** ***** ****. *** *******, Texas 78207 Cell:210-***-****

Objective:

To have an opportunity to utilize my skills and training, to display the efficient employee that any employer would be proud to acquire. Seeking a full time employment opportunity that will allow me to demonstrate my hard working abilities, and anxious to increase my knowledge, thereby becoming an asset to the company.

Qualifications:

Completed Win7 to Win10 migration 4 different locations

11 years of Multiple Microsoft Office Support

11 years of remote assistance using multiple platforms

Windows 98/2003/NT/XP/windows7/windows8, Server 2000/2003

Windows Office Suite 2008/ 2010 and 2011 for MAC

SCCM Experience

Active Directory- creation and Modification

E-mail Applications, Super Networks (WANs)

Help Desk Procedures, Web Page Development

Troubleshooting Networks

CAT 5 Cabling/Fiber Optics/Routers/ Hubs/Switches and Protocol Addressing

Printers- Mapping and troubleshooting

Electrical Safety, Hardware Installation

Education:

2005 Career Point Institute Network Technician

2017 San Antonio College Computer Network Technician

Work Experience:

March 2020- Current San Antonio Food Bank – IT

Desktop Support San Antonio, Texas

•use Serve me Community

•support users locally and Worldwide on a daily basis

• Map Dives on large network

•Windows7 to Windows10 migration

•use Service Management Console to image PCs

•use TeamViewer for PC remote

August 2019- April 2020 4M Logistics -IT

Migration Contractor San Antonio, Texas

•support users locally and Worldwide on a daily basis

•use Enterprise ticketing system

•Windows7 to Windows10 migration

•use SCCM and ITCM to remote and image PCs

October 2017-July 2019 Our Lady of the Lake University- IT

Helpdesk San Antonio, Texas

•support High end and local Users

•use SysAid ticketing system

•use Casper server to Manage Apple software

•use SCCM to remote and image PCs

June 2009-Sept. 2017 San Antonio College- OTS/ IT Helpdesk

Computer Network Administrator San Antonio, Texas

•Helpdesk Lead

•trained 30-40 fulltime staff for Helpdesk

•Use Hyena/VMWare/ PDQ for PC remote

•Map Dives on large network

•Map Printer across network

•Use Norton Ghost to Save and Load multiple PCs and Laptop images

•Use Track-it and Footprints ticketing System to track user issues

•Help Desk – troubleshoot user/PC problems

•Apple Mac experience

•Domain Admin for large AD Network- 25,000 Users

•Reset user passwords and unlock user accts.

Sep 2008 2008- Aug 2009 Inksell.com

IT Dept/ Printer Tech San Antonio, Texas

-Manager of the IT Dept.

-Install and Maintained Printers at Client Locations

-restrict Access to certain Internet Websites

-Repair and maintain all Company PCs

-Troubleshoot & remote connect to PCs with VNC

March 2007-Sep 2008 Robert Half Tech.

Computer Network Administrator San Antonio, Texas

•Contract Work

•Use Dameware to connect remotely

•Temp position with IBC Corp. Office

•Help Desk – troubleshoot PC problems

•Domain Admin fro large AD Network

•Reset user passwords and unlock user accts.

May2006 March 2007 Royal Management

Computer Network Technician San Antonio, Texas

•Answer phone with multiple lines

• receive and troubleshoot calls for corporate offices

•Do updates, run virus scans, check disk, and defrag computers

•Installed software, troubleshooting systems

•Retained an accurate database

•Remote control company machines using PC Anywhere to transfer company Files.

•inventory all items computer items

•calls stores if their daily reports are missing

•Do crucial back up of assigned company computers

•Call stores to assure that critical backs up are done

December 2005-February 2006 Career Point Institute

Computer Network Technician San Antonio, Texas

•Do updates, run virus scans, check disk, and defrag classroom computers

•Assisted instructors in tutoring students

•Installed software, troubleshooting systems

•Retained an accurate database

•Data entered student information

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