Deja Duval-Vaughn

Bronx, New York *****

929-***-****, ad3yd0@r.postjobfree.com

Customer Advocate and Support Professional

Customer Service Adaptability Leadership – Active Problem Solving Resourceful and highly motivated professional with a passion for working with the public, building relationships, and utilizing interpersonal skills to problem solve. Proactively seeking a position that allows me to provide service excellence and be a part of the change that fuels the needs of the community. Education

Lehman College School of Continuing Education

Certified Nursing Assistant Certificate Program/Expected date of completion 3/2024 Professional Licenses/Certifications

01/2024 - NYS Security Guard License

12/2023 – CPR Trained & Certified

11/2023 - HANAC Employment & Training Services - 8&16 Hour Security Guard Certifications Professional Experience

Project Renewal Bronx, New York

Temporary Front Desk Attendant 01/2023 – 04/2023

Greeted and interacted with 100+ visitors, residents, and staff while monitoring building traffic and directing them to appropriate locations; Maintained sign-in sheets, logs, schedules, and tenant rosters; Reviewed and updated resident files utilizing the AWARDS database. Served as safety liaison to clinical staff by reporting any unusual behaviors of residents, provided intervention when necessary to de-escalate a situation, and reported to appropriate staff; Answered, screened, and directed calls for multi-line phone system; Performed all clerical duties – filing, data entry, and ordering supplies, as assigned.

Burlington Coat Factory New York, New York

Stock Associate 09/2020 – 11/2022

Performed various merchandising functions such as product display assembly and stockroom organization; Answered customer inquiries, located items, and utilized selling techniques to recommend sales and products increasing upsells by 15%; Maintained sales floor inventory by unpacking and logging products, placing alarms sensors and price tags on items, and categorizing.

Southeast Bronx Neighborhood Center Bronx, New York Afterschool Youth Assistance 01/2021 – 06/2021

Led, encouraged, and supervised 5-10 youths of varying ages in sports enrichment and academic support. Increased homework assignment completion by 25% by providing tutoring services, assisting with difficult tasks, and providing encouragement; Utilized games, crafts, music, reading, and other activities to promote team building. Served as a professional role model through consistent attendance; Dispensed healthy, age-appropriate snacks and meals. Prior Relevant Leadership Experience

Volleyball Team Captain • Opportunity Charter School • New York, New York 09/2014 – 06/2020 SYEP Lead Staff Member • Mosholu Montefiore Community Center • Bronx, New York 09/2019 – 03/2020 Lead Staff Member • Gwendolyn Bland Family Learning Center • Bronx, New York 07/2016 – 08/2016