Customer Service Representative

Devan Wagner

+1-717-***-**** **************@*****.*** Lancaster, PA 17602

CAREER OBJECTIVE

Well-qualified customer service representative with 20+ years experience. Motivated to maintain customer satisfaction and contribute to company success. Excel at providing high-quality service and developing customer relationships with team-oriented mentality. Skilled in coordinating documentation and handling payments. Received certificate of excellence in business school by typing 100wpm, for one minute, with zero errors. EXPERIENCE

ADMIN/DATA ENTRY, Willow Street, Pennsylvania

Dennis Wagner Equipment, LLC, March 2022-Present

• Responded quickly to meet customer needs and resolve problems.

• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Met deadlines while maintaining high-quality deliverables. LOADER, East Petersburg, PA

UPS, August 2021-March 2022

• Loaded packages into tractor trailers with quickness and efficiency

• Organized packages by scanning them in and sorting them out

• Moved products and materials by hand or with basic material handling equipment

• Safely handled fragile, dangerous, and/or hazardous products. CONTACT TRACER, Lancaster, PA

Contact Tracer, Insight Global, July 2020-August 2021 Initiated prompt communication via direct phone calls and text messaging with individuals and families identified as close contacts of known Covid-19 cases

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• Provided guidance and information regarding

• Pennsylvania Department of

• Health and Centers for Disease Control best practices for case isolation and close contact quarantine measures Employed intensive interpersonal interviewing skills to notify individuals of potential Covid-19 close contacts on a daily basis

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Followed all HIPAA confidentiality and data security policies for handling sensitive client information and protected health information

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• Managed contact data via Salesforce and inter-team communication vis MS Teams. ADMINISTRATIVE ASSISTANT, Lancaster, PA

G G Schmitt & Sons Inc, August 2017-March 2020

• Maintained a high level of professionalism and provided excellent customer service to all company clients Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential

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Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.

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EDUCATION

ASSOCIATE'S DEGREE IN COMPUTERIZED OFFICE MANAGEMENT, Lancaster Consolidated School of Business, September 2010

SKILLS

Effective Teamwork Salesforce Office Experience Organizational Skills HIPAA Customer Service Time Management Microsoft Excel Administrative Experience And Communication Microsoft Word SAP Microsoft Office Microsoft Outlook Computer Skills Warehouse Experience REFERENCES

References available upon request

Contact this candidate