Customer Service Representative
Resume:
ROBERT E. O'HARE, Jr.
Middletown, CT 06457
E-mail ad3ybe@r.postjobfree.com
OBJECTIVE: To obtain a challenging position capitalizing upon my related education, good interpersonal skills, business aptitude and diverse work experience.
EDUCATION:
19851989 Eastern Connecticut State University
Bachelor of Science degree in BUSINESS MANAGEMENT
CONCENTRATION: Human Resources
MINORS: Philosophy and Psychology
WORK EXPERIENCE:
2021 JUNE - PRESENT CORPORATE AMERICA FAMILY CREDIT UNION
Member Services Representative
Bristol, CT
Assist with member questions about accounts
Customer service, loans, online banking
Transaction processing & handling customer complaints
2013 AUGUST – 2021 JUNE FOSTICK FULFILLMENT- Customer Service Rep
Wallingford, CT
Answer Phones
Customer Service
Handle customer complaints
Utilize tracking and order entry system
2012-AUGUST 2013 SPEED STAFFING- Customer Service Representative-
Meriden, CT
Answer Phones
Customer service about delivery
Handle customer complaints and resolutions in billing
2012- October 2012 Webster Bank- Wallingford, CT
Customer service
Handle complaints
Cross selling of products
1999- September 2011 Branch Supervisor/ Member Service Representative-
Wallingford, CT branch
New Haven Postal Employees Credit Union
Supervise employees on daily transactions, cash draw, and loans and cross selling of products
Communicate with customers determine problems, assess, advise on policies and procedures regarding their inquiries
Handle and process loans and input on in house computer system
Handle delinquent loans, overdrafts
Daily cash vault, check deposits, cash advances, travelers checks
Payroll, Budget-supplies, daily cash and coin flow
ATM settlement, restocking, problems resolution
Process yearly reviews, overage and shortages
1998 - 1999 CUSTOMER SERVICE ASSOCIATE - HARDWARE/TOOLS –
Lowe’s Home Improvement- New Haven, CT
Inventory tracking using company software
Communicate with customers to determine needs, make recommendations and answer inquiries
Detect common signs of theft and other security risks
Operate cash register, power equipment and machines
Design, build and maintain displays
1996 - 1997 ASSISTANT MANAGER - Sav-Rite Liquors - North Haven, CT Interview, hire, train and supervise employees
Operate cash registers and lotto machines
Balance cash drawers, credit card accounts, make bank deposits
Maintain inventory in computerized system
Troubleshoot computer problems
1988 1997 ALARM MONITOR - American Protective Services East Haven, CT
Utilize computer information systems
Provide technical assistance to clients
Assess severity of client problems and dispatch technicians
1994 - 1996 SERVICE ASSOCIATE - Bank of Boston - Hamden, CT
Responsible for monetary control
Operate teller terminal
Cross-sell products (loans, CD's, etc)
Robert E. O’Hare Jr. page 3
REFERENCES
Jerome Pecoraro
10 Montgomery Dr.
Northford,CT 06472
Kimberlee Fazzone
32 McKenzie St.
Middletown, Ct
Joseph Giordano
321 Eastern St
Apt 410
East Haven, CT 06513
Bonnie Gaimo
309 Grieb Rd
Wallingford,CT 06492
Contact this candidate