Customer Service Representative
Resume:
Marissa Brown
Customer Service Representative
Junction City, KS 66441
*************@*****.***
I Currently work as a Product Picker at Footlocker Service Center. I am seeking to further my skills I have acquired with Footlocker and other jobs.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Material Handler
Footlocker Service Center - Junction City, KS
July 2023 to Present
Pick and Pack Product to send to customers in the Modules Swing Manager
McDonald's - Abilene, KS
June 2022 to May 2023
Cashier
Customer Service
Stock
Food Prep
Customer Complaint Handling
App Issues that pertained to the McDonald's app
Cashier/Customer Service
Love's Travel Stops & Country Stores - Abilene, KS March 2020 to August 2021
Customer Service
Food Prep
Cleaning
Laundry
Stock
Ran Shifts
Customer Service Representative
Petro - Salina, KS
April 2019 to March 2020
Run Shifts
Check Vendors In
Stock
Cook
Run Register
Team Member
Love's Travel Stops & Country Stores - Abilene, KS July 2018 to June 2019
Cashier/Team Member
Cashier/Customer Service
TA Operating LLC - Salina, KS
April 2017 to July 2018
Cashier
Customer Service
Stock
Make Donuts
Clean
Housekeeper
Holiday Inn - Salina, KS
October 2016 to March 2017
Clean Rooms
Wire Harness Assembler
Wire Harness - Junction City, KS
August 2016 to September 2016
Sat at a machine on the press line and stripped wires and put terminals on the ends to prepare it for assembly to the harness This Job Was Thru A Temp Agency Terminal Operator
Wire Harness - Junction City, KS
March 2016 to June 2016
Responsibilities
I sit at a press machine and put terminals on the ends of the wires Accomplishments
I helped make sure that the wires were ready to be moved to the next department for harness assembly
Skills Used
Wire stripping and terminal placement I am a press operator This Was A Temp Agency Job
Inducter/Packer
Footlocker Warehouse - Junction City, KS
July 2015 to September 2015
Responsibilities
Open boxes, pick product, lane charge cases, pack, induct Accomplishments
I learned a lot within a short period of time in training. I also learned how to use a RF gun. Skills Used
Speed, Quality Responsibility
This Was. A Temp Agency Job
Production Worker
Schwans Global Supply
January 2013 to June 2013
Product Assembly- filled machines with product Production Worker
Two Hawk Employment Services
September 2012 to January 2013
Product Assembly- filled machines with product I Started As Temp Then Was Moved To Company Cashier/Customer Service/ Sales
Real Time Country Gifts
April 2012 to September 2012
Food Prep
Stock
Filled Line Of Product
Customer Service/ Sales
Deli Tech
November 2011 to February 2012
Skills
• Cashier, Customer Service, Product Assembly, Sales, Stock, Food Prep & Cleaning Education
Associate in Pharmacy Technician
Fisk University - Nashville, TN
June 2014 to December 2016
Bachelor's degree
High school diploma or GED
Skills
• Customer Service
• Customer Care
• CSR
• Customer Support
• Call Center
• Mechanical Knowledge
• Pharmacy Technician Experience
• Food Preparation
• Assembly
• Medical Terminology
• Order Entry
• Inventory Control
• Hospital Experience
• Clinical Pharmacy Experience
• Data entry
• Typing
• Leadership
• Cheerleading
• Compounding Medications
• Laundry
• Medical Records
• Insurance Verification
• Time management
• Warehouse experience
• Patient Care
• Pharmacy Software
• HIPAA
• Sales
• English
• Writing skills
• Editing
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Microsoft Office
• Microsoft Access
• Microsoft Powerpoint
• Nursing
• Customer service
• HIPAA
• Training & development
• Medical records
• Hospital experience
• Typing
• Food handling
• Microsoft Access
• Research
• Medical terminology
• Leadership
• Sales
• Cooking
• Cheerleading
• Windows
• Tax experience
• CRM software
• Zendesk
• Cash register
• VPN
• Operating systems
• Salesforce
• Supervising experience
• Cash handling
• Marketing
• Outbound sales
• Marketing automation
• Mac OS
• Materials Handling
• Order entry
• Pricing
• Order fulfillment
• Assembly
• Technology sales
• Analysis skills
• Accounting
• Legal research
• Negotiation
• Food service
• Restaurant experience
• Hospitality
• Communication skills
• Computer skills
• Upselling
• Serving
• Retail sales
• Merchandising
• Shift management
• Hotel experience
• Property leasing
• LIHTC
• OneSite
• Tax accounting
• Technical accounting
• Organizational skills
• Front desk
• Retail management
• Inventory management
• Microsoft Word
• Writing skills
• Microsoft Powerpoint
• POS
• Math
• Management
• English
Languages
• English - Expert
Awards
Customer Appreciation Award
April 2023
Customer Recognized me for my great customer service and fast service Certifications and Licenses
Driver's License
April 2022 to April 2028
ServSafe
Assessments
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed August 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Food safety — Proficient
May 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
General manager (hospitality) — Proficient
August 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Basic computer skills — Proficient
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
July 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Call center customer service — Proficient
December 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Warehouse safety — Proficient
June 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
February 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
CheerLeading Coach
August 2021 to October 2021
Season Had Ended For The YMCA
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