Customer Service Representative

SHIFA JAVED

EDMONTON, AB T*H *B*

Cell: 587-***-****

*************@*****.***

EDUCATIONAL QUALIFICATION

Bachelor of Technology Jan 2024 – Present

Northern Alberta Institute of Technology (NAIT), Edmonton, AB

WORK EXPERIENCE

Currently working as Customer Service Representative at Wireless World Solutions Ltd., Edmonton from Feb 2022.

Some of my key responsibilities are:

• Analyze the potential needs of prospective customers to recommend

customized solutions to clients.

• Prospect new clients to meet targets by cold calling and handling the full salescycle

• Handle customer disputes through strong problem-solving and communication skills

• Provide excellent customer service to customers

• Identify customer needs and recommend products that meet their needs.

• Meet quarterly and annual sales targets.

• Closing and opening the store putting up essential signs and ensuring the working area

is tidy and ready for business each day.

• Preparing daily reports on sales.

Customer Experience Associate at Walmart, Edmonton – Mar 2022

• Arranging merchandise on the display to highlight and attract customers to increase

sales.

• Operate POS cash register to manage cash, credit, and debit card transactions for sold

items

• Responding to customer complaints and concerns in a professional manner.

• Answering questions regarding ongoing promotions and solving issues according to the

policies.

• Engaging positively with each customer with the highest levels of service and customers’

satisfaction and assisting customers in purchasing decisions.

• Monitoring inventory levels and ordering new items.

• Supervising deliveries to the store and organizing the stockroom.

• Ensuring store compliance with health and safety regulations.

RELEVANT SKILLS

• Excellent written and verbal communication skills.

• Strong customer service skills.

• Proficient in various computer skills (Word, Excel, PowerPoint).

• Observant to detail by being organized and thorough.

• Excellent conflict management and interpersonal skills advanced through dealing with

various customers and team members.

• Ability to strive in a fast-paced environment.

• Strong time management skills.

• Resilient and Self-motivated.

• Great attention to detail.

Contact this candidate