Information Technology Systems

JAMES GARCIA

209-***-**** **************@*****.*** Virginia Beach, VA 23462

PROFESSIONAL SUMMARY

Information Technology Professional and United States Navy Veteran with 6+ years of collective experience developing and managing client relationships within DoD enterprise environments. Possesses a comprehensive background in helpdesk support, computer networking, systems administration, troubleshooting information systems, and C4I management. Adept at solving complex issues, task management, personnel leadership, maintaining strong relationships, and leading teams in a dynamic, fast-paced environment. Career supported by a TS/SCI security clearance.

● Active Directory ● Microsoft 365 ● Windows Server ● ServiceNow ● Network Analysis ● ESS ● Database Operations ● SolarWinds ● Grafana EDUCATION & CERTIFICATIONS

Associate degree Computer Studies University of Maryland – Global Campus Certifications CompTIA Security+ CompTIA Cloud+ CompTIA Secure Cloud Professional

Microsoft Azure Fundamentals

PROFESSIONAL EXPERIENCE

Apex Systems LLC National Ground Intelligence Center October 2023 - Present Network Operations Technician Provided 24/7 network supervision and technical support for the US Army Intelligence and Security Command (INSCOM) under General Dynamics Information Technology’ I2TS3 task order.

• Delivered first contact and incident resolution to customers with hardware, software, and application errors

• Monitored, analyzed, and improved the company’s network infrastructure, managed databases, and assisted in fixing numerous bugs and errors

• Completed hourly database checks, database transfers, hard drive ingestions, and virus scans across various applications in support of NGIC’s critical infrastructure as a Data Transfer Agent

• Assisted updating SOPs, Run Books, and documentation to ensure team success

• Maintained consistent flexibility as shifts periodically changed or needed manning United States Navy Various Locations 2016 - October 2023 Information Systems Administrator 2021 – Present Advanced the organization's preparedness through maintenance and inventory of Non-Secure Internet Protocol Router/Secure Internet Protocol Router (NIPR/SIPR/JWICS) assets, ports, phones, and video teleconferences.

• Led 5 employees in the creation and modification of user accounts, trouble tickets, telephone service requests, VTC bridge requests, CAT 5E cabling requirements, workflow requests, and port activation, increasing the department's productivity and potential

• Provided tier I/II helpdesk support throughout the command in issues ranging from password/pin resets, break/fix support, SharePoint assistance, and TA operations

• Supervised and assisted in the fiscal year refresh plan which resulted in 300+ upgraded desktops, laptops, video teleconferencing systems, and multi-functional devices

• Maintained and monitored executive officer mobile devices in critical security updates, application deployment, mobile configuration, and resolved mobile device complications ensuring availability of equipment

• Oversaw 2 personnel in the Defense Logistics Agency program; led to the reutilization of laptops, desktops, monitors, telephones, and excess equipment totaling $200K+ Information Systems Technician “C” School 2020 - 2021 Graduated Information Systems Technician “C” School specializing in systems administration

(746A). This “C” school is a specialized course designed to teach students exchange server, network administration, server administration, active directory, cisco routers/ routing basics, Linux fundamentals, Security+, and information assurance. Upon completion of the course, students will be able to plan and configure routing protocols; manage and maintain a Microsoft Windows server; plan, implement, and maintain an active directory; plan, configure, monitor, and troubleshoot exchange servers; implement security on a network; and implement and manage a network. Facilities Control Operator 2019 – 2020

Ensured proper setup, maintenance, operation, and management over tactical voice and data circuits for the USS Harry S. Truman.

• Managed equipment configuration, reliability, and sustainment of voice and data circuits; maintained 98% communications reliability

• Completed 102 preventative maintenance checks for 3 divisional locations on vital communications equipment; allowed for constant communications without interruption

• Trained 5 personnel on operations and maintenance requirements; produced 2 qualified administrators for future communication drills and increased flexibility

• Collaborated to assess the organization's threat mitigation efficiency in various scenarios; proficiency contributed to an overall grade of 90% Communications Operator 2017 – 2019

Processed, routed, and delivered all message traffic, timely and accurately, via Command and Control Official Information Exchange.

• Supervised 8 personnel in processing, routing, and delivery of message traffic; trained 3 message center supervisors and six message center operators

• Completed preventative maintenance checks for Automated Digital Network System, Battle Force Tactical Network, and Common User Digital Information Exchange System to the highest degree of operability to critical communications systems.

• Processed 5K+ time-critical naval messages during a combat deployment in support of Operation Inherent Resolve

Information Systems Technician “A” School 2017 Graduated Information Systems Technician

“A” School specializing in information technology, Cisco network, and server administration fundamentals. Upon completion of the course, students can perform entry level information systems technician duties and tasks; operate and troubleshoot software and hardware, local area networks

(LANs), and Microsoft Windows server; and investigate, troubleshoot, and research portable devices.

ACCOMPLISHMENTS

Good Conduct Service Medal Meritorious Unit Commendation UMGC Dean’s List

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