Mohamed Ali

Minneapolis MN, ***** 612-***-**** ad3xy3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly skilled IT help desk support professional with over 7 years of technical expertise. Extensive experience in software and hardware installation and maintenance. Proficient in managing complex technical problems and delivering exceptional customer support. Capable of repairing, modifying, installing, and providing guidance for software and hardware management.

TECHNICAL SKILLS

Adobe Photoshop; Python; Windows Server 10; Cable Networks; Firewall Implementation and Management; Active Directory: managing user accounts, security groups, and permissions. Strong PC Operating System, hardware, and networking fundamentals.

WORK EXPERIENCE

Accord Medical Inc. Mar 2020 - Present

IT Help Desk Support Representative Minneapolis, MN

•Supported customers via inbound technical support calls.

•Assisted an average of 30 customers per week having hardware, software and networking issues.

•Researched client issues to resolve complaints promptly.

•Serve as primary IT for the company, troubleshooting all computers issues within the office.

•Displayed exceptional people skills and maintained a calm demeanor during every phone call.

Minneapolis Community Technical College Oct 2018-May2019

Help Desk Support Minneapolis, MN

•Provided exceptional computer and technology support to organizations.

•Answered incoming customer support calls and created detailed tickets to track and resolve issues.

•Worked with the rest of the IT department on upgrades and software roll-outs.

•Escalate service questions to appropriate client representatives.

•Work with end users, resolving their software and hardware issues in efficient manners.

•Installed and configured software and hardware for end users.

Food Delivery August 2018-Present

Bite Squad Minneapolis, MN

•Efficiently packaged customer orders using attention to detail and organization skills to ensure accuracy of order.

•Communicated with customers over the phone regarding delivery days and times using excellent communication.

•Provided quality customer service while answering customer’s questions and concerns.

EDUCATION

Associates of Applied Science: Computer Support & Network Administration Graduation: Dec 2020 Minneapolis Community and Technical College Minneapolis, MN GPA: 3.75

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