Customer Service Technical Support

Antonio P. Smith

*** ***** ****, ************, ***** Carolina 29681

Telephone: 864-***-**** / E-Mail: *************@*****.***

Results-Driven Technical Support/Customer Service/Manufacturing Professional

with extensive professional experience/skills in the following areas:

Technical Support Coordination Providing Excellent Customer Service Taking Payments

Inside Sales Adding/Deleting Features Resolving Customer Problems

Assembly Shipping & Receiving Computer/Software Use

Profile:

●My background encompasses extensive professional experience utilizing a strong work ethic, an attitude to “go the extra mile,” and a willingness to analyze and learn new information quickly to serve customers more effectively.

●Strengths: Excellent attendance history; dependable; requires little or no supervision; responds well when faced with new challenges; extremely well organized; detail-oriented; strong verbal and written communication skills; able to sensitively handle confidential information; skilled at multi-tasking; self-motivated; team player (works well with others).

●Computer experience: Word; Excel; Internet.

Areas of Expertise:

● Providing Level 2 Helpdesk Support ● Handling Customer Billing Issues

Related to Communication Devices ● Device/Plan Sales

● Ensuring Customer Satisfaction ● Overseeing the Processing of Various Systems

● Assembly of Engines to Ensure They ● Verifying Shipped and Received Orders in

Pass Quality Inspections in Accordance with Invoices

● Directing Received Shipments ● Maintaining Shipping Department Files

Education:

●M.S in Human Resource Management, Strayer University

●Bachelor’s Degree in Business Administration, Concentration in Marketing, Strayer University

●Associates Degree in Business Administration, Strayer University

●High School Diploma, J.L. Mann High School

Professional Experience:

Verizon Wireless 2000 to Present

Greenville, South Carolina

Technical Support Coordinator (2007-Present)

●Provide Level 2 Helpdesk support for customers’ wireless communication devices (Phones, Blackberry, PDA, and Wireless Data Cards).

Customer Service/Sales (2000-2007)

●Addressed various customer concerns/problems which included billing issues, payments, device/plan sales, add/deletion of features, and any other unforeseen issues that prevented customer satisfaction.

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Antonio P. Smith Resume – Page Two

Professional Experience: (Continued)

GNP 1998 to 2000

Greenville, South Carolina

System Operations

●Oversaw the processing of several systems to ensure that company goals, quality standards, and quotas were being met.

●Contributed to the overall satisfaction of the company’s consumers.

Caterpillar (Assigned through Phillips Staffing) 1998

Greenville, South Carolina

●Oversaw the assembly of engines making sure they passed quality inspections.

●Contributed to the company’s guarantee of delivering dependable products.

Beacon Mann 1997 to 1998

Mauldin, South Carolina

●Verified, shipped, and received orders in accordance with invoices.

●Directed received shipments to the proper department.

●Sent notices to various departments to ensure shipping deadlines were met.

●Maintained files for the Shipping Department.

References

Available upon request

Contact this candidate