Yvonne Roberson

Board Member - Bobby E. Wright Behavioral Center

Chicago, IL 60653

ad3xpi@r.postjobfree.com - 312-***-****

Experience in Human Services student served as a Board Member at BEW Behavioral Center. I have

Knowledge of Windows Internet Explorer, Email, and Ms. Word. Skilled in customer service, retail setting, and

market research in a call center. Seeking an opportunity to help and empower people.

Authorized to work in the US for any employer.

WORK EXPERIENCE

Board Member

Bobby E. Wright Behavioral Center - Chicago, IL - 2013 to 2016

Provides fresh insight and marketing ideas to increase center's engagement with the local community

• Provides a HIV outreach program

• Substance abuse counseling and Mental Health awareness services

• Parenting and foster care training

Medical Data Entry/Customer Service

Ivory Medical Staffing - Houston, TX - April 2020 to November 2022

Greet and welcome all patients to the clinic using excellent customer service skills

• Enter basic demographic information into LHI database and insure accuracy of the data that has been inputted

• Setting up and preparing test site for Covid testing

Retail Merchandiser

Hallmark - Chicago, IL - April 2017 to June 2020

Set up signage and banners for different holidays and display seasonal merchandise

• Remove cards from carton and sort in exact category

• Scan product and display in specific pocket

Data Entry/Customer Service Clerk

Public Consulting Group - Chicago, IL - August 2008 to January 2011

Greeted visitors, while directed clients and visitors to the appropriate personnel

• Entered numeric data from educational institutions on Excel format

• Troubleshooted 100 inbound and outbound calls per day within a call center environment

Data Entry

Y-ME Breast Cancer Center - Chicago, IL - February 2008 to June 2008

Created data on Convio systems from Y-ME Breast Cancer accounts

• Identified and confirmed records management from individual check payments

• Knowledge of Raisers Edge systems

Laundry Attendant

Sudz Laundry - Chicago, IL - May 2007 to February 2008

Monitored customers regularly to address questions they may have

• Opened the establishment to accommodate customers for daily business

• Guided customers through point- of- sale transactions while making customized suggestions for further sales

Data Entry/Customer Service

McDougal Littell - Evanston, IL - April 2006 to March 2007

Analyzed data from 500 high school teachers and entering data on Excel format

• Conducted market research surveys while organizing questionnaires and individual interviews

• Provided order processing for educational products such as, video, audio and books

EDU/CATION

Studied at National Louis University - Chicago, IL

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