Agent Assistant Customer Service
Resume:
Sheila Parish
Oppelo, AR *****
************@*****.***
Experience June 2020- November 2023 Waco Title Conway, AR Post Closing Specialist/ Processor
Sending Original Documents to lender once file is closed.
Recording all originals
Mail out policies when completed
File preparation for closings
Working up commitments
Completing all necessary documents to send to lender for closing
Preparing CD’s for lenders to balance with
August 2015- June 2020 Benchmark Title, LLC Morrilton, AR Closing Agent Assistant
File preparation for closings
Order write up for closing
Working up commitments
Scanning and Indexing documents to the plant
Appointment setup for closing
Answer phone calls and greeting customers
Completed Final policies
May 2012 – January 2015 Faulkner County Title Conway, AR Closing Agent Assistant
File preparation for closings
Order write up for closing
Appointment setup for closing
Answer phones calls and greeting customers
January 2008 – May 2012 Sykes (Formally ICT Group) Morrilton, AR Scheduler, Workforce Management
Scheduled for several different accounts with Impact 360 (formerly Blue Pumpkin)
Managed time off through Impact 360
Forecasted call volume for several different accounts
Ran adherence reports in Impact 360
Managed adherence exceptions
May 2003 – January 2008 Fidelity Title Service Conway, AR Clerk
Answered phones, took messages and orders
Wrote up orders
Ordered loan payoffs
Sheila Parish
3236 Hwy 154
Oppelo, AR 72110
************@*****.***
Gathered homeowner insurance information
Ordered loan releases on paid off loans
Prepared final policies
Sent out final documents to mortgage companies
1995-2003 ICT Group Morrilton, AR
Customer Service Representative
Answered questions regarding mortgage loans
Supervised calls as part-time supervisor
1987-1995 Levis Strauss Morrilton, AR
Cross trained on ten operations
Worked on production line
Education 1985 Casa High School Casa, AR
High School Diploma
Training
Department of Quality training
Line Balance training
Real-time Computer Terminal training
Stress Management training
Conflict Resolution Training
References
Karla Been Personal Reference
Nancy Stanton Personal Reference
Danah Cody Personal Reference
Sheila Parish
3236 Hwy 154
Oppelo, AR 72110
************@*****.***
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