Customer Service Entry Level

Justin Pettway

Columbia, SC ***** • 803-***-**** • ****************@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Skills

Railcar Maintenance Knowledge

Hazardous Materials Handling

Quality Control

Hand-crane operator

Customer Service

Work History

Railcar Inspector, 11/2021 to Current

Thompson Construction Group Inc. – 570 K Ave Gaston Sc Collaborated with maintenance teams to prioritize repairs, maximizing the availability of functional railcars for service needs.

Identified recurring problems in specific railcar models, contributing to informed purchasing decisions for future acquisitions.

Maintain the cleaning, and proper servicing to the Railcar that is needed to keep the company production going.

Warehouse Worker, 12/2019 to 04/2021

Target Distribution Center – 22 Corporate Dr Lugoff SC Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Managed warehouse operations and verified proper shipment procedures. Operated equipment while observing standard safety procedures. Operated forklift to safely move and safeguard stock and supplies in warehouse. Customer Service Representative, 08/2016 to 02/2019 Lowe's – 1050 Sam's Crossing Dr

Increased efficiency and team productivity by promoting operational best practices. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Cross-trained and provided backup support for organizational leadership. Education

05/2016

W.R Roger Charter School - 750 Old Clemson Rd Columbia SC 29229 Certifications

Forklift

Standing forklift

Hand-crane

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