Gerald Lope D. Baylon

094********

*** *-****** **. *****, Manila 1012

ad3xm8@r.postjobfree.com / ad3xm8@r.postjobfree.com

OBJECTIVE

To work in a firm with a professional work-driven environment where I can utilize and apply my experiences, knowledge and skills that would enable me to grow while fulfilling organizational goals. Skills

● Able to converse english

● Spray painter / Motorcycle wiring literate

● Computer Literate

● Soft Skills

WORK EXPERIENCED

Customer Care Representative. Feb 2023-Present

NEWELL- Intouch- Cubao, Quezon City

Voice and Email

● Answer product inquiry

● Process order and send link for payment

● Technical support on how to operate the unit

● Troubleshoot and provide solution incase the unit is not working properly

● Create case profile or contact information of consumer

● Process request for documents

Spray Painter/ Motorcycle mechanic helper Apr 2021-Jan 2023 MotoReborn Garage- 347 Zaragosa St. Tondo Manila

● Spray paint motorcycle and car parts

● Able to install customize led lights

● Able to install horns

● Troubleshoot motorcycle wiring if the lights won’t switch on Financial Care Representative. Mar 2020-Feb 2021

Macy’s Credit- Concentrix- Santa Cruz, Manila

● Process payments

● Answer billing concern if the consumer is confused to their bill

● Verify card holder and process card replacement

● Verify card holder and add authorized user to use their card

● Process credit limit increase

● File report in case there’s fraud

Financial Care Representative. Nov 2018-July 2019

T-Mobile- MJ Plaza- Makati, Metro Manila

● Process Payments

● Answer billing concern if the consumer is confused to their bill

● Negotiate and suggest payment arrangement to avoid disconnection Sales Personnel. Jan 2010-Jan 2011

Banana Peel- Robinson’s Place, Ermita Manila

● Selling product

● Assist consumer and meeting customer needs

● Ensure a clean area

● Weekly stock inventory to replenish product

Sales Personnel. Feb 2002-Jul 2002

Bench- Tutuban Mall, Tondo Manila

● Selling product

● Assist consumer and meeting customer needs

● Ensure a clean area

● Weekly stock inventory to replenish product

Kitchen Crew/ Grill Mar 2001-Sep 2001

Jollibee- Tutuban Mall, Tondo Manila

● Operate equipment following standard procedures

● Maintain a clean and organized work station

● Speed is a must on work to be more productive

● Grilling patties to make burgers and burger steak Service Crew June 2000-Dec2000

Chowking- Harrison Plaza, Malate Manila

● Assist customer and takes and prepare order

● Deliver freshly cooked food

● Ensure the the area is clean

● Meeting customer needs

● Welcome customers as they come in and assist them to settle down EDUCATIONAL BACKGROUND

Philippine College of Criminology- Graduated, March 2010 Licensed Criminologist- Passed the board, March 2014 National Certificate 1,2- Automotive Servicing- June 2015

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