Desktop Support Help Desk

Michael C. Behrend

*** *. ******* **. **********, WI 53005

414-***-**** ********@*****.***

https://www.linkedin.com/in/michael-behrend-82062487/

SUMMARY OF QUALIFICATIONS:

Highly motivated and skilled professional with over 24 years of experience in the IT field. I am proficient in supporting all of today’s Server, Desktop, and Mobile Operating Systems. As well as troubleshooting both hardware and software issues.

PROFESSIONAL EXPERIENCE

05/22 – 12/23 Dovenmuehle Mortgage – Brookfield, WI

Desktop Support

Daily Tickets working with users over the phone or with Remote Software

Created and removed Active Directory and Exchange Accounts

Microsoft Azure, AWS Support, and VPN Support

Worked half the day taking help desk calls, the rest Tickets

11/21 – 05/22 HcTEC Contracted to Pro Healthcare – Waukesha, WI

Desktop Support

Traveled to all Pro Healthcare Clinics for Desktop Related Issues

SCCM for Imaging Deployed Lenovo and HP Laptops and Desktops

Repaired Laptops and Desktop in House

Patched network ports and setup phones

Part of Refresh team at all locations

01/20 – 06/20 eXcell Contracted to Compucom @ GE Health Care – Waukesha, WI

Help Desk / Desktop Support

Answered Help Desk Phones and Emails

Created Workstation Images, and Deployed DELL PC’s and Laptops

SCCM for Imaging

Michael C. Behrend

765 S. Parkway Dr. Brookfield, WI 53005

414-***-**** ********@*****.***

https://www.linkedin.com/in/michael-behrend-82062487/

01/18 – 08/19 Capri Communities – Waukesha, WI

Help Desk / Desktop Support

Answered Help Desk Phones and Emails

Created and Closed out AD and Exchange Accounts

Traveled to remote locations to take care of PC’s and Network Issues

Created Workstation Images, and Deployed DELL PC’s and Laptops

Repaired all hardware as needed in house

09/17 – 01/18 Ascension Health – Glendale, WI

Inventory Project / Desktop Support at Elmbrook Memorial Hospital

Inventory project at all Ascension Health Hospitals and Clinics around Wisconsin.

Provided Desktop Support for Elmbrook Memorial Hospital.

01/17 – 09/17 Modis Contracted to GMR Marketing – New Berlin, WI

Desktop Support Analyst

Used MDT to image laptops, Secure Doc for Encryption

Basic Printer repairs

Full Dell and HP laptop repair

50% Macintosh, other 50% HP Laptops. Windows 10, Office 365

02/14 – 01/17 City of Waukesha – Waukesha, WI

IT Field Technician

Provided hardware and software support/training for end users

Off Site IT Support for All City Departments

On Site Warranty Repairs

Daily Desktop Support Tickets from Helpdesk.

07/10 – 07/12 Dell Desktop Contracted to Columbia St. Mary’s Hospital – Milwaukee, WI

IS Client / Field Technical Services Analyst

Perform onsite Dell Warranty Repairs & Submitted RMA’s, had Dell Certifications

Prepare New Hardware for Deployment, Refresh at Hospitals and Office Center

Michael C. Behrend

765 S. Parkway Dr. Brookfield, WI 53005

414-***-**** ********@*****.***

https://www.linkedin.com/in/michael-behrend-82062487/

11/05 – 07/10 CSC Contracted to Columbia St. Mary’s Office Center – Glendale, WI

Help Desk / Support Services Analyst

Repaired all Dell Laptops and Desktops.

Managed Daily and Monthly Tape Backups.

Monitored EHR to verify the Labs progress.

2ND Shift and Weekend Helpdesk

02/04 – 07/05 ASIG (GENERAL MITCHELL INTERNATIONAL AIRPORT) - Milwaukee, WI

Airline Refueler

Fueled all Airplanes using Tanker Trucks.

07/00 – 05/03 Exec PC – New Berlin, WI

Desktop Support

Build, Deploy and Maintain Desktops and Servers.

Inventory Management of PC and Network Hardware

Build and Deploy System Images

Setup and Maintain Multiple Data Centers

Performed RMA’s for Computers and Network Hardware

01/98 – 07/00 Exec PC – New Berlin, WI

Technical Support

Provide Telephone Internet-related tech support to customers

Diagnose, log, research, and offer solutions to customers

Assist other tech support reps with more technical hardware and network related issues

TECHNICAL SKILLS:

Technical: Hardware/Software Troubleshooting, Hardware Systems Design, Laptop Repair, Desktop Deployment, Virus Removal, Technical Troubleshooting, Network Account Management, Desktop Support, Network Troubleshooting, Computer Systems Repair, Mobile Device Management, Backup Management, End User Training, Remote Deployment, Office 365 Migrations.

PROFESSIONAL REFERENCE: Available Upon Request

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