Ashanti Thomas Houston, Tx *****

(***) ***- ****

ad3xkn@r.postjobfree.com

EXPERIENCE

DISH WIRELESS, New York — Sr. Customer Service Rep January 2023- June 2023

- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.

- Delivered expert technical support to customers and resolved a broad array of issues.

- Cross-sold services and products to consistently increase team revenue.

Public Storage, Texas — Customer Service Specialist July 2021 - December 2022

- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

- Relayed customer feedback to cross-functional teams to improve products and services.

- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

TAVA, Various (Varying between Baton Rouge and Houston Locations) - Multi-Level Marketing

August 2020 - August 2021

- Implemented initiatives to increase brand awareness and engagement with target audience.

- Launched targeted promotions to segments of customer databases to optimize response and increase circulation.

- Engaged with social media followers and promoted products and promotional sales.

Accident Prevention, Baton Rouge — Virtual Assistant June 2018 - July 2020

- Coordinate general office duties; filing, faxing and data entry.

- Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records.

- Inbound and outbound calls, emails, customer inquiries.

- Dispatch groundmen to potential leads in order to give estimates. EDUCATION

Cypress Park, Cypress, Tx

June 2020

PERSONAL SKILLS ABILITIES

Management

Account management

Inbound/Outbound

calling

Proficiency in MS

Office and G Suite

Strong service

mindset

Multi-line phone

systems

CRM Software

Marketing/Sales

Leadership Awards

Member, Honors

Society

Cadet First Sergeant,

JROTC

Volunteer, Pasadena

homeless shelter.

Co-anchor, School’s

morning news.

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