Dexter Mobley **** Canterbury Ct

Florence, KY ***22

917-***-****

ad3xiz@r.postjobfree.com

Dear Sir/Madam:

I am writing to express my interest in a Support, Application or Cloud position. I have over 15 years of experience in desktop support, with a focus on testing, migration, and security. I am confident that my skills and experience make me a strong candidate for this role. In my previous project role as a Quality Assurance Tester Expert/Lead at TCS for Citibank, I was responsible for testing and certifying monthly Windows 7 and Windows 10 OS patches on Diebold 450 and 470 series ATMs. Using Vynamic View and Transaction Middleware tools for Nextgen ATMs. I also utilized Kalignite Terminal Controller and HP ALM for Legacy ATM testing. I also functioned as the lead tester for branch locations ATM vestibule access hardware migration. I have also worked on a variety of other projects, including:

Participation in migrating 2200 AEP Citrix VDI/VMs to McAfee Endpoint Security via scripting, manual intervention, and connection mitigation.

Assigned to AEP’s End User Compute Tier 2 Escalation Group, handling windows application issues, VPN lockouts, VDI/VM access mitigation, advanced diagnostics, and remote break-fix. Participation in CompuCom's Microsoft Exchange to Google Apps migration as the KY Google Guide Lead for an estimated five hundred local and 13,000 global users throughout CompuCom locations Participation in McKesson’s Email migration to integrate RX Crossroads email, office applications, and other systems into McKesson’s operations.

I have a strong understanding of Windows operating systems, ATM applications, and security best practices. I am also proficient in a variety of testing tools and methodologies. I am an initiative-taking and results-oriented individual with a proven track record of success in delivering projects on time. I am confident that I can make a significant contribution to your team as an Application Analyst. I am eager to learn new things and take on new challenges. I am also a collaborator, and I am confident that I can work well with others to achieve common goals.

Some of the Internal TCS certifications include:

Leadership: ASCENT Certification Delivery: TCS iON Project Evangelist Foundation Leadership: Embark Certification Process: Agile Way of Working Foundation Growth & Transformation: Awareness BDA Augment: Certificate in Banking Frauds Assurance / Digital: Quality Assurance in Digital World Foundation BPS: Environment Health & Safety Technology : Tech Consumer_Design Thinking_Foundation Foundation : Media Measurement_Design Thinking Digital : Ninja Competency pre-requisite Digital : Cloud Computing (General)_Foundation Digital : Elevate Wings 1 ER1_Cloud Generative AI in Insurance Domain Digital : Prepare for the AWS Certified Cloud Practitioner Exam Technology : Generative AI Foundation Technology : Google Cloud Generative AI learning Series I am available for an interview at your earliest convenience. Thank you for your time and consideration. Dexter Mobley 7532 Canterbury Ct

Florence, KY 41022

917-***-****

ad3xiz@r.postjobfree.com

OBJECTIVE:

Seeking a Support, Application or Cloud Role that can utilize my experience and skill. EDUCATION:

New York Institute of Technology. Major: Communication Arts - Television Production. SPECIAL HONORS & Certifications:

New York Institute of Technology: Nu Ypsilon Tau Honor Society – Fall 1996. Presidential Service Award –Spring 1995. Dean's List – Spring 1994, Fall 1994, Spring 1995, Fall 1995. Certificate in Technical Writing – New York Institute of Technology. Scrum Fundamentals Certified & Six Sigma Yellow Belt - SCRUMstudy/6Sigmastudy – March 2018. Microsoft – Securing Windows Client – Aug 2019

ITIL 2011 Foundation Certificate – March 2021.

Scrum for Operations and DevOps Fundamentals Certified - SCRUMstudy – Dec 2023 TECHNICAL SKILLS:

• Several ticketing systems including Clarify and Service Now.

• Familiarity with PC and Mac operating systems. MS Windows Server, MS SQL Server and MS Visual Studio. Audio and Visual production tools including Adobe Creative Cloud, Avid Media Composer and Protools.

• Microsoft Exchange to Office 365 Migration, Microsoft Office and Exchange to Google Applications Migration.

• In-depth knowledge of Windows XP, Windows 7, 8, 8.1 and Windows 10 operating systems. Hardening of systems for end-user protections with encryptions, antivirus, ACL security and GPO.

• Participated in planning and implementation with various project teams on multiple accounts.

• Communicating and coordinating with various IT teams to mitigate issues to reduce downtime and SLA. EXPERIENCE:

February 2019 – Feb 2024

Senior Tech Support Executive/IT Analyst (C2) - Tata Consultancy Services – Florence, KY Last project was onsite as Tata Consultancy Services (TCS) for CIitibank – Functioned as Quality Assurance Tester/Expert - implementing Monthly OS patch testing for Nextgen ATMs and Legacy ATMs. ATM Application feature testing, Transaction testing and other as needed project work. Previous client was American Electric Power (AEP). Supporting and resolving Tier Two escalation issues related with daily and remote operations. November 2018 – January 2019

Field Engineer II – F2Onsite/Unisys Corporation – Louisville, KY. Onsite with Unisys Corporation, providing end user services to Catholic Health Initiatives/Kentucky One Health facilities in Louisville KY. Desktop, laptop, software, mobile cart installs and end-user support. May 2018 – June 2018

Email Migration Analyst – McKesson Corporation/Eliassen Group – Louisville, KY. Contracted with Eliassen Group as a Migration Analyst for RxCrossroads Specialty Solutions and Mckesson Corporation. Migration of users from on-premises Exchange to Office 365 accounts. Local profile creation of McKesson email accounts on RxCrossroads computers. Desktop support and email troubleshooting. Oct 2013 – Feb 2018

Global Desktop Support Tier III/Google Guide Lead – CompuCom Systems Inc – NY/NJ/KY. Providing Desktop Support for CompuCom Corporate and end clients Allergan, Monster Worldwide, Pfizer, PSEG Services and PSEG Nuclear at various field and headquarters locations in NY, NJ and KY. Security clearance for PSEG Nuclear. Windows XP through Win 10 Support. Application support for client systems and legacy applications. PC Break/Fix, Printer support and repair. Smarthands network and Server support. Migration and Service Kiosks. Creator, resolver and dispatching roles for ticket and management systems. Microsoft Bitlocker administration, encryption, unlocks and troubleshooting, Dell Certification as needed.

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