Customer Service Representative

Desarae Davis

*.*********@*****.*** 214-***-**** Dallas, TX

SUMMARY

Highly motivated training professional with extensive communication and collaboration experience. Offering an array skill in positivity, sustaining professional relationships, verbal and written communication, and effective learning. I am seeking to land a career opportunity to further my skills to grow within a company.

EXPERIENCE

October 2020 – Current

Customer Service Representative Aspira Dallas, TX

Answer inbound calls to assist customers with retirement accounts.

Handle confidential and highly sensitive information following Aspira’s policy and Federal regulations.

Assist customers with understanding their retirement accounts, loans, and withdrawals.

Update account information and complete appropriate documentation to ensure accurate records.

Work in a collaborative team environment to handle a large volume of accounts and calls.

Improved customer satisfaction by finding solutions to customers problems.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Improved operations by working with team members to find operational and workable solutions.

September 2017 – October 2020

Security Officer Garda World Dallas, TX

Monitored 10 Security cameras and fire, building, and alarm systems.

Used X-Ray machines, wand, metal detectors to screen guests entering the premises.

Provided security presence for events and their attendees.

Searched individuals and baggage for prohibited items.

Guarded restricted areas to prevent unauthorized entry.

August 2015 – September 2017

Logistics Team Member FedEx Hutchins, TX

Monitored key performance indicators throughout shipping and receiving cycles.

Advocated for accident prepare and safety training to maintain safe working conditions.

Oversaw delivery, packaging, and shipment for material transitioning from warehouse to customer location.

Loaded, unloaded, moved, and sorted materials to keep items flowing to correct locations.

Performed site evaluations, customer surveys, and team audits.

EDUCATION

Dr. John Horn High School

August 2009 – May 2013

High School Diploma

SKILLS

Critical thinking Data analysis Communication

Organization Problem-solving MS Office proficient

Analytical Administrative support First Aid/CPR

Collaborating Team Building Interpersonal

Fast learning Knowledgeable Verbal

Multi-Task Accountability Resourceful

Decision-making Technical Written

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