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Customer Service Fine Dining

Location:
Miami, FL
Posted:
February 26, 2024

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Resume:

Contact Info: Alfredo Mulet

Cell phone: 786-***-****

Professional Profile : Motivated Bartender seeks Restaurant position with potential for advancement. Excellent customer service and team building skills with ability to motivate others. Being able to handle myself under pressure, able to multi-task, energetic, team player. Letting my personality set apart from others.High volume experience. Objective: Bartender seeking a full time or part time job. Personal : Enthusiastic and detail oriented. Professional appearance. Skills:

Excellent customer service.

Fluent in English/ Spanish.

Bar Tending Licensed.

Hookah Expert.

Multitask.

Fine Dining Restaurant Experience.

* POS,ALOHA & MICROS Systems Knowledge.

* Extensive knowledge of wines.

Employment History:

***Mi’talia Kitchen & Bar in South Miami

2022 to Present, Bartender position.

-Go above and beyond learn guest names take notes on chits for new guests.

-Anticipate…Consolidate…Execute.

-Performance, people focused, exceptional hospitality, and community and corporate citizenship.

-Read back orders to guest to make sure there is no error.

-Pre bus bar and tables as we go.

***Bowlero at Dolphin Mall 2016-2020 Bartender position.

- Have full knowledge of entire menu, as well as daily specials, desserts, etc.

- Provide attentive service, focusing on guests' needs.

- Knowledge of wines,beers,cocktails in order to explain customers.

- Providing excellent customer service.

***Caffé Milano in South Beach 2013_2016: Bartender position.

- Describe and recommend wines to customers

- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

- Know the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.

*** _"South Beach Group Hotels" :

Bartender 2012 - 2013 Bar Responsibilities :

- Take orders from patrons for food or beverages

- A true desire to satisfy the needs of others in a fast paced environment.

*** " Peacock Garden Cafe" same Owners of Jaguar Restaurant at Coconut Grove : Bartender 2011 – 2012 Bar Responsibilities :

- Mixing and serving beverages for guests.

- Maintain cleanliness of the bar areas.

- Handle guest requests in a professional manner.

*** "Ortanique On The Mile" at Coral Gables ( 2009 -2011 ) > Server. Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section. Consistently exceed sales goals by effectively managing sections and multi-tasking. Provided dining service for patrons at this exclusive, fine dining restaurant,which traditionally served four courses per meal. Assisted in develop a different menu daily.

*** "The Alibi Restaurant and Night Club" at Miami Lakes ( 2007-2009 ) > Bartender. Combine and serve a wider types of beverages by mixing ingredients like water, sugar, liquors, soda, bitters, and fruit garnishes.

Provide beer, liquor and wine.

Gather cash, chits or tabs in correct amounts and liable for cash and inventory for the time worked.

Responsible for good operation of a bar, receipt and inventory accountability.

*** "The Colony Hotel" at Miami Beach ( 2006-2007) > Bartender and Waiter. I was capable to work in numerous facets of the restaurant. I began as a server and was speedily moved into the bar.

Education: Forest Hill High School Diploma.



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